I don't normally write reviews but thought id jump on and see what others have said about this place after visiting yesterday for lunch with a friend. It was a spur of the moment decision to visit panarottis instead of the food court (which would have been a far more enjoyable meal)
We arrived at 12 and there was only one other table of 4 people at the time. Once seated we kept getting pestered by the wait staff to order literally one minute after sitting down then continually till we ordered. We were never offered drinks, but when we ordered and asked to order drinks the wait staff said that our meals came with drinks and "what do you want...you can have a soft drink". we then had to ask the staff twice for our drinks and when staff didn't return with them again, instead stood there and talked to another wait staff, we asked another staff who said that that "that other staff didn't put your drink order in. what do you want". No apology.
As a chef I under stand what its like in the kitchen and completely understand that it takes time to make a meal especially with a full restaurant, however the wait we had was ridiculous considering there was a total of 6 people in the restaurant and a kitchen full of staffs. Eventually our meals came out, it looked quite good, I ordered the Thai chicken pasta I first picked up a tiny tiny bit of chicken and ate that, tied the pasta then put another bigger piece of chicken into my mouth, chewed twice and realised that my chicken was raw! Not a little bit pink, but literally tossed in a hot pan for a few seconds to give it some colour raw. I cut open many other pieces in hope that it was just that piece, alas no it was all raw.
I sent it back and the wait staff said OMG really, are you sure? what do you want me to do? ill get the kitchen staff to cook it more for you ok"
when it was brought back to me it was the same dish I sent back, just been cooked a bit more, and some bits were still not cooked through. I didn't get an apology when the meal was brought back to me and when we went to pay, the management (who knew about the raw chicken) didn't even apologise or give any discount etc which, to be honest as a chef, sending out raw chicken constitutes a thousand apologies and the meal for free.
I honestly wouldn't recommend this place to anyone, the service was beyond poor and the menu was not appealing, it lacked variety and was very basic (pesto, creamy pasta, bolognaise etc) and bland.