HAD the worst customer experience at Pancakes on The Rocks. Initially I wanted to go and have a nice experience with a friend but was served by the most unwelcoming customer service. First off we waited for over 20mins for service, everyone looked our way but never came to serve us. Then my friend had to grab someone's attention by crazily waving her hand to get some service. Then someone noticed her and came over. Then the guy threw down the menus but didn't apologize to say, 'thank you for waiting.' When they came back to take our order, the guy said, 'what do you want?' Then we ordered and he goes, 'IS THAT ALL?' abruptly. When it came to my turn to order, he was the same, WHAT DO YOU WANT, IS THAT ALL? He grabbed the orders really roughly off the tables, never smiled and stormed off. He came back with our orders, he slammed our pancakes on the table. He had an angry persona on his face and never smiled. Both me and my friend felt out of place and received a cold service. We never want to go back there ever again. It's disappointing because we heard that this place has good food but the service was slow and some staff need extra training in customer service. It will help with a bit of a smile to lighten someone's day! No matter how busy you are, you still need to show good service, you don't know who you are serving, I could be a secret shopper.