Customer Service is pretty appalling. The management is extremely unprofessional. They are very over priced for the bad job they provide. I did question the staffs credibility in the field of hairdressing. I spent most of the day there waiting around. People that were older than myself and perhaps family were seen to first even though I had been waiting some time before they arrived , to make matters worse I had an appointment. It was quiet clear that everyone else wasn't a priority. To avoid disappointment do not waste your time/money and invest in another hairdresser.