I have been here 3 times, due to their scoopon/Cudo/website vouchers. Whilst $50 is an amazing deal for a colour, cut and treatment, I have had bad experiences every time!
The first visit I was given the option to pay about $100 to have the old colour stripped from my hair, so that the new colour would look lovely. I agreed, however as I was leaving, was told I would have to have my colour done again in just a few weeks as it fades quickly after having the original colour stripped. I really would've appreciated knowing this before I agreed to the colour stripping. However, I was happy to put this down to me not asking the right questions at the time. The thing that caused me to return the following day is that my simple 'straight across' cut on long hair was done really poorly. I had chunks of hair that were 4cms longer than the rest! The management who I saw to fix the cut agreed it was terrible, and proceed to layer my hair. I asked for no layers, however they said it was necessary to fix the cut. I was sad about this experience.
My second visit saw me ask for the same solid colour and simple cut again. Much better cut, however the colour was obviously darker than I had requested. Not a huge issue though, but when paired with my previous visit, it was concerning.
My final visit saw me again asking for the same cut and colour. This time I requested the hairdresser who put my colour on to remove the excess colour that had overlapped onto my face. Said it was necessary to be there, however it would come off during the washing process and they would use some colour removal on my skin. However, it did not come out, and I felt embarrassed as I walked around Liverpool doing my groceries with colour on my forehead and cheeks. This colour on the face could be the usual thing in hairdressing, I'm not sure, and I'm willing to give them the benefit of the doubt. However, I know when I colour my hair myself and I'm super careful, this does not happen.
I really wanted to give this place a good try - they always have such amazing deals (hence my returning multiple times) and some of the ladies who work there are genuinely nice and seem to do a good job, however after 3 visits, with each visit producing a different cause for concern, I would have to say I won't be returning. If you need hair done correctly the first time or for a night out on the day you're visiting the salon, I wouldn't recommend a cut and colour.