My Valentines present from my partner was to get my hair coloured from brunette to blonde. After booking with another salon, I found a voucher on a daily deals website for a full head of foils, cut & blow-dry at Paris Pearl. I thought excellent! Save half the cost.
On the night of the appointment I went in with my boyfriend and showed the hairdresser a photo of me a few years back on what colour blonde I wanted. Hairdresser said that's fine, a bit of my darker colour would come through though. I was ok with this.
3 hours later at 9pm and I was all done. After we left, my boyfriend said he expected a lot blonder than what I got. The next day in the natural light I was very disappointed with the result. The shade of blonde I had was no-where near the shade of blonde in the photo that I was expecting.
At work, one of my colleagues lifted my hair & said that you could see the horizontal stripes where the foils were, it looked all over very stripey & I should go back. On Saturday I consulted with a hairdresser in the original salon I booked, and she suggested I go back & ask them to fix it, she said the same thing, that it was very stripey & blotches of blonde everywhere when I put my hair back & the foils had "bled" because they were put too close to the scalp.
My boyfriend & I went back to Paris Pearl & spoke to the hairdresser who did my hair. I told them I wasn't happy with the end result, and showed them the photo that I showed them on the night of the booking. They explained that as I had a boxed colour in my hair, this would involve a colour correction (which they did not mention on the night of the appointment) and it would require two tone foils which they said was not part of the offer. (The voucher T&C's did not mention anything about only one tone allowed). They were worried that since my hair was so thin, putting a bleach blonde colour in and that I had a boxed colour in my hair, if they did the shade I requested my hair would snap off to about 5cm in length. I was not advised any of this on the night of my booking.
There was another hairdresser there, who took photo's of my hair, both with it down, and pulled back. My boyfriend pulled a section of my hair back to assist with the photos.
My hairdresser said they could not make any decisions on what the resolution would be, they would have to speak to the management. I left my contact details & we left the salon.
About half an hour later, on Saturday afternoon I got a call from the management. I said I am just not happy with the result of my hair and begun to explain the situation. They then went on the rattle off a whole heap of statistics on how many of these deal vouchers they do, other statistics about the salon. They then said that my boyfriend was pushing my hair around pointing out what was wrong with the colour. I corrected them, that he merely lifted a section of my hair to get a good shot when the hairdresser was taking photos.
The phone conversation continued very one sided, with the management offering me a full refund straight away without an offer to fix my hair. They continued to talk over me whenever I tried to say something, saying that they had won multiple awards & are a very community based business.
Management said that there is a cheque waiting at reception for me for a full refund & that was the end of the discussion and said goodbye before I could say anything.
Whilst they were writing the check, looked at my hair (which was pulled back showing the terrible stripes) and shook their head. Whether that was in disbelief that I had the nerve to complain, or in disbelief that such a bad job had been done.
Needless to say I will never recommend Paris Pearl.