Pauls Service Centre

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Reviews of Pauls Service Centre

  • TrueStew
    TrueStew  Newbie   1 review
    Just had my Troopy's 190,000km service at Paul's. They and other mechanics were very nice and pleasant to talk to. However I wasn't totally satisfied with the work done.

    Although they stamped the service book to say it'd been done, they didn't bother to look in the book to see what needed to be done at that time. My fuel filters weren't changed, my handbrake wasn't adjusted (and it really needs it) and the steering wheel doesn't sit true to driving straight. These are things that should've been taken care of whilst getting serviced. Even if it didn't, a simple phone call would've been suffice to ask if I wanted them done.
    Also my second battery wasn't sitting right in its holder - it was totally loose and leaning to one side. This was totally disregarded and ignored whilst being serviced. I called up close to the time I was picking the car up and asked them about it and they said they'd get someone to have a look as nothing had been done to it. When I picked it up, they'd put a block of wood underneath the battery to support it! Then I was told that I'd done that even after I said I'd never seen the block of wood before in my life! Wasn't very happy about that quick-fix.

    All in all, I think they are capable of doing a good job, but you need to tell them EVERYTHING you want done to your car because they don't look outside the box and just do what they have to. They were nice and gave us a lift to the boat ramp when I dropped the car off which was greatly appreciated but the work didn't reflect their nature.

    9 months ago

  • rchin86
    rchin86  Newbie   1 review
    My family and I have been taking our cars to Paul's Service Centre for a good 7-8 years and Paul and his staff remain as dedicated, professional and "in touch" with their customers as ever.

    Despite being visibily under the pump all day, Paul and his staff never fail to greet us with a smile and take the time to make us feel like valued customers, by explaining things clearly in down to earth layman speak, to always making the time to make a bit of genuine, friendly conversation.

    On a number of occasions when my mother has collected the car, Paul will clearly and patiently explain the requirements/work performed as he would with my father, none of this "tell the hubby such and such" guff some mechanics are known to say, instead speaking to her as an equal owner of the car and not as a mere messenger.

    2 years ago I found myself in the situation as a 20 year old man on a very modest wage, where my Mitsubishi needed $3000.00 worth of mechanical maintenance and repairs. Instead of saying "so when are we going to book you in", he instead advised me to sell the car.

    Paul could have easily have attempted to talk me into spending my hard earned dollars towards giving him the business of performing these costly repairs but instead prioritised my needs and interests as a customer first.

    This demonstrates the type of good old fashioned, customer orientated values in which Paul operates his business by and that his teams works by, and I would happily recommend his Service Centre to anyone.

    3 years ago

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