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If you are experiencing money missing or being held take the matter to the Fininancial ombudsmans office like i did. Paypal have to pay when you do and the longer ot goes on the worse it will be for them. I had about half a dozen refunds go missing. They blamed my bank and said they had the money. I had closed my account with that bank 3 weeks prior to theread more
The worst experience ever ! STAY AWAY FROM PAYPAL ! They are still in business only because of all the interest they earn holding our money. We have 5 payments showing COMPLETED on their end, but more than a week later these funds are still not in our account. The phone number on their website is only contactable Monday to Friday 9am to 5pm, whileread more
Paypal will do everything it can to avoid apying monies you are owed from an Ebay sale. Offer your buyer a small discount to use direct credit instead of paypal. It will at least guarantee that you will get yout money
You are absolutely correct donotusepaypal three twice last week i ask two of the girls which ever country they were in to transfer the money i had back into my bank account this week it is still there how are we suppose to trust them when they don't do as we ask this is our money they are playing with i was surppose to have first priority in paypal this doe's not seemread more
stay away from paypal ***do not use*** customer service does not exist. they simply go to a defualt setting of excuses as to why they are unable to process a credit on a confirmed faulty buyer/site. despite written assurances they have processed a refund i am still waiting over 2 months for money. they hold your money indefinitley citing i.t. issues and keep assuring youread more
I use PayPal ALL the time and I think it's a fantastic site. I pay quite a few bills via PayPal and I usually don't buy anything from a website unless they have PayPal as one of their payment options. They have a great dispute investigation process and their response time is actually quite good for such a huge company.
Amazing customer service. I was speaking to josh and he was helping me make a claim against a seller who is scamming me but trying to tell paypal im scamming him. Josh is a fantasic person! He understood my case inside out, understood me and everything i wanted. Every customer service rep out thrre should be like this guy! Paypal, if you are reading this. This guyread more
Sold something on eBay. Buyer claiming not received when clearly Aust Post tracking says delivered. Turns out the buyer moved house and did not update eBay records so sent item to old address. He did not have a mail re-direct in place. Long story short the Paypal dispute resolution has been hopeless. Latest thing, they rejected my request to review decision inread more
Neither my wife or I have ever had a good experience with PayPal. My wife has a web design business with some overseas clients and I manage some of her accounts for her. I note the PayPal exchange rates are unfavourable compared with banks and the fees are exorbitant. Any issues we take up with customer service are not well handled - we get different answersread more
OK - since when does a small account with little turn over become a target for Paypal to investigate money laundering and like others hold your money. They allow people to deposit but not withdraw, they have no contact numbers in Australia, the phone number for Sydney is diverted overseas, when asked for verification of documents they want they quote the sameread more
These people are appalling. The worse business model in existence, freeze your money quoting legislation that doesn't say they have to freeze your money, and then never respond. The 'Australian' phone number actually goes to the other country and is hardly ever answered. If you value your business, go to other provider but not PayPal
Yep we spent 3 months hitting brick walls..We need an aussie regulator who can take them on...