Terrible service, delivery can take a week or more to leave their warehouse (even if express post paid for) - total lack of care when asked about - 'sorry but its within our window'. 2 from 3 order arrive late (10+ orders with them per year over 4-5 years).
Also poor packing on shipment - purchased samsung 6 screen setup - First arrived with 2 from 6 broken, Second Attempted through AUS POST but because it was over weight it sat in Brisbane for 10 days before i followed up and told about the issue. Third attempt arrived with 1 from six broken. NOT ONE SINGLE SHIPMENT HAD A FRAGILE OR 'THIS WAY UP' STICKER.
I have bought online from them heaps of times because I purchased a Logitech One Harmony Remote, A Creative Sound Blaster X-Fi Surround Pro 5.1 USB and a Brother MFC-J220 Multi-Function Colour Inkjet Printer and so far haven't had any problems.
The best PC shop around! I've had nothing but awesome experiences with these guys. Great prices, top notch service and advice. Long time system builder, and I really wanted to try water cooling my rig and didn't know where to start. Jamie was invaluable with his advice in helping me pick out the right parts. Really enjoying my new PC!
Pity there are no Negative Stars! Absolutely woeful customer service. Management is rude and this was just trying to actually place the order with my c/c!! No Paypal. No phone orders. Website payment section is arcane. Would never recommend or deal with them again due to management's attitude. Minus 10 stars.
That other reviewer must be either from a competing store or talking about the wrong business, as I've been a customer of PCCG's for over 5 years, easily spent $10,000+, and at all times found the service to be impeccable. Low prices, great range, and the guys there actually know what theyre talking about!
I've spent 1000's over the past 2 years too. 4 teenage boys - all gamers. 8 computers in household. Try having a hassle with the website payment section. Thank you management for being so rude. You have lost my families business and I WILL make sure my friends never to shop there again. My 4 sons have make it clear to their gaming mates what an absolute woeful company PC Case Gear is. Good products - service is foul.
The store has a great range, but the service is rubbish. I have waited for over 3 weeks to get my item, just to be told that they don't have stock and that I would have to get an alternate, more expensive product. This is after I called 3 times over the 3 weeks and 3 separate emails from them about shipping delays after I had purchased an item which was in stock...
The service personnel lied to me about the item being in stock and delivery dates. Do not buy from this store, the proces are better from overseas and it would have been faster shipping if I chosse them.