--> Penrith Gas Shop in Penrith, Sydney, NSW, Gas Supply - True Local
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Reviews of Penrith Gas Shop

  • Oh no after procrastinating for two months I realised I only had TWO HOURS left to organise the gas board's "free gas installation deal" so I contacted Penrith Gas Shop who got on to it right away and made it all happen. My new hot water system and extra bayonets were installed without any drama. The guys were lovely and even cleaned up where they had drilled through the wall. it's 10 out of 10 from me.
  • Wow shocked by how rude and disrespectful customer service was! Don't waste your time. Your better off going to other businesses, who appreciates you as a customer.
  • Such a professional company to deal with, had my Jetmaster fireplace installed by Graham and the boys and it turned out exactly how my wife and I had envisioned. Turned up and completed job on time and in an efficient manner. They cleaned and removed all rubbish and left site clean and tidy. Thanks again Penrith Gas Shop
  • Worst experience ever cheaper is not always better paid for a ducted gas system paid all money up front 6 months later system was still not installed. Way to many phone calls made that were never returned. very rude customer service. When system was eventually installed no instructions on how to use it were given do yourself a favour shop elsewhere
  • We just had our Archer gas heater serviced by technician from this business. He came only a few days after I rang to organise the service. He was thorough, clean, explained things well and was friendly and pleasant. Our heater now works even better than when installed (by someone else) and we paid what we were quoted. Very happy!

    I had taken my Everdure Natural Gas heater to Penrtih Gas Shop for a service ($140) and possible repair (21.6.14). I was informed that it would take 7-10 working days and that I would be notified if any further costs or repairs were necessary.

    I had waited 18 days (9.7.14) to which I was fed up and made a phone call, I was told that my heater had not even been started and that it was a busy time of year and if I wanted the process sped up it would cost a further $70, to which I replied I do not want to incur unnecessary costs and to please get the job done as soon as possible.
    Having to replace my gas heater with an electric heater for the interim and receiving no phone call, text message, e-mail etc. from Penrith Gas Shop I called 1 month later (22.07.14) to which they replied that the job was done and should come and pick it up and that the cost was now $290. I immediately went to the Gas Shop and discussed that I was not happy with the service and had I of been notified I might not of been happy with having to pay the extra costs at the time. I was passed on to another representative from the Gas Shop who informed me that if I am not happy and do not want to pay they will hold onto the heater until they have time to take the replaced parts out and I will have to come back to pick up the heater for the initial price of $140 with no option for a discount on the $290 repair.

    Having not much of an option and further discussion going nowhere I decided to suck it up and pay the cost of repair with only a 3 month guarantee, 1 month out from warmer weather.

    This business will take your money in return for poor service and lack of consideration for the consumer

  • bought item from their online shop, took 2 weeks to come and it wasnt even as described. Trying to get refund but they dont respond now. shonky business, stay away from them. I would give zero stars if i could
  • Would not recommend the Penrith Gas Shop to anyone!
    We had an appalling experience dealing with this company. We had a flued gas heater installed and paid $850 for labour. The finished result of the installation was horrible (to say the least). The very experience builder left large gaps of gyprock around the heater and vent so you can clearly see into the wall cavity. When we asked for someone to come and repair it, we were treated dreadfully and told it was not their problem. They hung up on us did not return our calls. Such an appalling way to run a business. I have never written a review about a company before but feel so disappointed about my experience I had to let people know to avoid this company!
  • Would not recommend, great products but terrible unprofessional service and don't know or understand finance terms being offered by them. If I knew this unfront when placing the order it would have made a difference to my purchase experience.
  • Very good service and help in purchasing my weber 320 bbq. Very informative in the shop.Helped me make the right decisions in retrospect as my results in cooking are excellent.(my wife thinks I am a genius chef now).Thanks all for help getting bbq into car as I had a bad back at time of purchase.

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