**STAY AWAY****MUST READ REVIEW**
I had taken my Everdure Natural Gas heater to Penrtih Gas Shop for a service ($140) and possible repair (21.6.14). I was informed that it would take 7-10 working days and that I would be notified if any further costs or repairs were necessary.
I had waited 18 days (9.7.14) to which I was fed up and made a phone call, I was told that my heater had not even been started and that it was a busy time of year and if I wanted the process sped up it would cost a further $70, to which I replied I do not want to incur unnecessary costs and to please get the job done as soon as possible.
Having to replace my gas heater with an electric heater for the interim and receiving no phone call, text message, e-mail etc. from Penrith Gas Shop I called 1 month later (22.07.14) to which they replied that the job was done and should come and pick it up and that the cost was now $290. I immediately went to the Gas Shop and discussed that I was not happy with the service and had I of been notified I might not of been happy with having to pay the extra costs at the time. I was passed on to another representative from the Gas Shop who informed me that if I am not happy and do not want to pay they will hold onto the heater until they have time to take the replaced parts out and I will have to come back to pick up the heater for the initial price of $140 with no option for a discount on the $290 repair.
Having not much of an option and further discussion going nowhere I decided to suck it up and pay the cost of repair with only a 3 month guarantee, 1 month out from warmer weather.
This business will take your money in return for poor service and lack of consideration for the consumer