Reviews of Pet Resorts Australia
in the last week-Edit
My wife and I travel often and we have never had to worry about our little puppy Louis , he is safe and sound at Dural Pet Resort, he absolutely loves it there and why wouldnt he, it is 1st class treatment, almost like a 5 star private social retreat.
He is always excited and thrilled to go in and get back to see his old friends and the amazing team that look after him every day in and day out. The Staff treat each and every pet as it were there own,
Pet Resort is Louiss Second home and the team are his favorite, service is incredible and the quality of accommodation is second to none, Louis is always safe at pet resort. Certainly the Benchmark to any pet boarding, or kennel facility in Australia.
I would highly recommend everyone who is thinking of going away travelling or even need a weekend away; try Pet Resort Australia , you will be surprised at how much your pet just loves the amazing social environment in which they are kept.
This is to thank all the amazing team at pet Resort for everything they do for Louis and our whole family who always have their dogs staying there, we will always board our pets with you!!
Shahir & Steph and Little Louis
The facilities dont match the services provided. There is lack of care for your beloved pets as the staff doesnt care at all, clearly lack of communication among staff, not even aware if anything goes wrong with your pets. It was our first experience with Pet Resorts Dural and overall was an extremely bad one. We boarded our dog and cat for 40 days. Both were not looked after well contrary to the claims at the time of boarding. Our cat had an eye condition requiring eye drops. The eye drops were not given to her regularly and as a result her eye got worst when we picked her up. In addition to this, the great shock we got when we picked up our dog as his eye socket was clearly injured and the staff had no clue whatsoever or won't admit that even happened. We will never board our pets with Pet Resort Dural in the future and will not recommend any one who love their pets.
First time user. I was so nervous about boarding my Little Charlie. I was reassured by the staff that Charlie would have a great time, I still felt uneasy about leaving him. During my holiday the staff sent me emails with pictures which was a real surprise as I had not been expecting them, after seeing the pictures I was not so worried. When I picked him up he was happy and looked great, he was bursting with energy. He looked so happy walking up with the staff to greet me. I just want to say thank you to all the staff at Pet Resorts Dural Charlie seemed to have a great time and I differently feel as though I have found the right place for Charlie's future holidays.
Great staff. Big kennels. Lots of play time! What more could you ask for. My two puppies recently stayed at their resort in Dural and they had a really good time. They are young dogs and still growing. The came back looking beautiful, they had grown up in just the few weeks we left them and my husband and I were really impressed by the condition they were in. The team were so helpful and gave us lots of great advice about what to feed them and how much to help them to stay at a good weight (not to skinny and not too fat). All of the staff really seem to love dogs and it was nice to see my dogs jump all over the staff members to say bye. They obviously love the staff which is exactly what we wanted to see. Highly recommended!!
Very old cattery. I was concerned my cats would get cold as it is an out door style. The cages look very old and not secure. However my cats returned safe and happy. The staff were very friendly and helpful.
However you cannot compare to the other branch which is brand new, indoor cattery with a play area and all the creature comforts.
I wouldn't leave my cats at Dural again due to the old facilities.
Excellent service, I have just returned from my holiday and it was the first time I have left my dogs in a boarding kennel. Pet Resorts did an amazing job looking after my 2 babies I received regular emailed reports every few days with picture's and when I returned they were so happy I think they had a better time than me. The staff were excellent and were so helpful. I would highly recommend Pet Resorts.
As a caring pet owner, I was concerned when I read some of the reviews however, I was quickly put at ease when I spoke to staff at Pet resorts and went down to meet with them and see for myself.
The staff I met are lovely, caring and knowledgeable people who fussed over my pets and made me feel relieved and welcomed. My cat and dog only stayed for 4 days but they looked so happy where they were and Olivia was such a lovely girl who brought them back for me. I spoke to Kasey the manager about the reviews on here and she said that it would be nice if all the happy customers wrote something as there would be hundreds of very positive comments every year.
So heres one happy customer saying a big thank you for caring for our babies and doing such a good job.
We will be back!
brilliant, I took my dog here last week and the first thing I saw was the staff taking other dogs for a walk around the grounds, this is what I want to see. The Dural property is huge and the staff were very helpful. Good to see large areas for the dogs to play and a variety of equipment. My dog came back in great nick so no complaints. Hard to say if some of these other reviews, but my personal experience is its the best resort I have been to.
I was very surprised to read the below reviews. We've been taking our dogs to Pet Resorts Australia (both Dural and Terrigal) for the last few years and have never had a problem. Our dogs always appear to be happy enough when we pick them up, they have never been sick or injured while in the care of PRA, they have never lost any weight and they are always bathed and clean. We even took advantage of the drop off service last time as we wouldn't have been able to get there in time to pick the dogs up on our return day.