First time user. I was so nervous about boarding my Little Charlie. I was reassured by the staff that Charlie would have a great time, I still felt uneasy about leaving him. During my holiday the staff sent me emails with pictures which was a real surprise as I had not been expecting them, after seeing the pictures I was not so worried. When I picked him up he was happy and looked great, he was bursting with energy. He looked so happy walking up with the staff to greet me. I just want to say thank you to all the staff at Pet Resorts Dural Charlie seemed to have a great time and I differently feel as though I have found the right place for Charlie's future holidays.