Terrible experience. Last time I was told to book for a "full groom" so I could show them a photo of how I wanted my little dog to look. I came in with the photo and asked them to leave his hair long and don't trim his tail. They agreed to it, but when I collected him after waiting an extra 30 mins he was shaved to the skin and they trimmed his tail. Not only did they not apologise, but they also accused me of not telling them correctly how I wanted him to look. I had given them a photo for reference and I explicitly told them I wanted his hair and tail long. I am very disappointed. Never going to go there again. .