This Vet is unprofessional rude and negligent. I was abused and offended today when I called Petvax simply asking for my pets records as I needed them for my Pet Insurance claim. Our dog was attached by 2 dogs recently and needed surgery. We used another vet, very professional and great service and attention. To process my claim pet history is required from any previous and current vets. I had taken my cat and dog to Petvax for a vaccination (once only) as the price was a bit cheaper. In hindsight not worth the few dollars savings! Due to reading the many bad reviews since this encounter I decided not to return as I was worried and sceptical after seeing so many bad reviews. Lucky! I am very glad I trusted my instinct and thanks to those that wrote these reviews to warn others. This afternoon I was shocked when they would charge $35 for the records. This was to confirm they had seen my dog over a year ago and vaccinated her once (nothing else just a routine vaccination) that's it and they expected to be paid $35 for this.He would put the charge up now and not do it for the usual $35 administration fee! It was now double! A very nasty piece work and I completely believe the reviews that they quote one price and charge another. I was not rude and can't believe the language that was used. My Pet insurance company was initially surprised by this also as they deal with vets all the time & didn't recall any other problems getting pet history emailed. When I reported the incident to Medibank Pet Insurance, the claims department did mention having some problems with Petvax in the past. I sympathise with other owners that have had such bad experiences with this Vet and fully intend to take this further. They laughed at me when I said that I would report their attitude.I worry about the way the treat our furry friends that can't talk!