went to apple with my Macbook issue and they wanted to charge me $350 to fix my computer. not convinced i called up phil's one day after finding them online. told them i had some issues with my Macbook and the guy sounded helpful and gave me the feeling he knew what he was on about - moreso than 2 other places i called. I got a quote in a couple of days for $250. computer fixed. i'm happy, saved money and i ended up buying ms office from them too! WIN! thanks phil's!