(1) At the time of the initial interview, there was a discrepancy between the cost of the plot and the final cost of the plot (2) Dirty public toilets for visitors (3) My Fathers plaque had a shovel full of dirt on it when the employees dug a neighbouring plot - which was not removed after they dug the plot .
After submitting this complaint - Mum visited to find another 3 plots with their plaques covered in dirt.
The folk at Pinegrove just do not get it - they do not listed to customer feedback and continue to treat the graves and the mourners with disrespect.
All the staff I had to deal with were kind,. understanding and courteous. Everything was very dignified, time was taken to explain, questions were answered easily. The park itself is beuatiful, with small fountains and gardens - a place for refection and memories, well taken care of, everything is well laid out, while still a sad place, it also has a peacefullness about it.....