I was having issues with a blocked line for over 1 year. After wasting money with plumbers who would only do a quick fix, I found Platinum online & read the other reviews. Rhys & Jared were able to help right away & showed me the cracked pipe on the CCTV camera. They did a 'pipe reline' on the cracked section & gave a 15 year guarantee that we will have no more problems with that part. Happy to know we have finally fixed the problem. Thanks!