I would NOT use this company again. I had specifically requested tools when I booked. On my moving day the removalists arrived with NO TOOLS. I was told by the movers that they would charge me for the travel time if they went to get tools. I had to leave my property in the middle of the move and drive to a local hardware store to buy a wrench. One of the removalists was very poor, he didn't help the other mover at all, this created a lot of arguing It was impossible for the good removalist to work with the other man as a team. To top it off the poor removalist was CONSTANTLY on his mobile phone, he told me he was looking for another job!! When I let the Platinum office know that I was dissapointed (I had a dented brand new fridge at the end of the move) they said they would follow it up...I never heard from them again. I note others have reviewed this company highly. Perhaps I just unlucky and got a bad egg? Regardless I feel management should have followed this up with an explanation (compensation for the wrench??) and an apology.