I chose Platinum Removals because they were excellent when my brother moved house. Mine and my girlfriends experience couldnt be further at the other end of the spectrum. We arranged to send a truck at 7am on Saturday the 16th June 2012. On the move date we waited until 8am for the truck to show up. We phoned to see where the truck was (as we were being charged $120 travelling time on top of the removal time). We were told we'll be phoned back in 30 minutes with an update. 50 minutes later we phoned back, because we had heard nothing. We were told that the owner would be getting a truck and doing the job himself and would be at our place at 9:30 - 10 AT THE LATEST. At 10am phoned us and told us that there's a problem with the truck to use and could not use it to come out. We were told that we could not be given an ETA but would keep us updated.
About 11:30am without hearing a word, we phoned twice from my Girlfriend's phone and no answer. We phoned back using my phone that doesn't send a caller ID and surprisingly we got an answer on the 2nd ring. After talking for a couple of minutes we were told that a truck had been organised , and it would be there in an hour at the latest.
At 1pm, an hour and a half later the truck showed up. The two removalists that showed up worked very slowly, carrying one thing at a time out to the truck. It took them 2 hours to empty out a one bedroom apartment, after we had rearranged everything so they would work faster, except the bed and the fridge onto the centre of the living room.
There was 5 stairs for them to get down and it was 20 metres to walk to their truck.
My Girlfriend was moving 6 kilometres away. It took the truck about 20-25 minutes to get there because they drove at 30kph the entire way through 50 and 60kph zones. Also it should be noted that they waited for about 5-10 minutes out the front of the old house playing on their phones.
Upon arriving at Freshwater I phoned them because I was less than satisfied with the service to date. They did nothing but provide me with excuses for employees bad work and driving. I said it was a 3 hour job and that after all e were put through I was not paying for more than 3 hours work. They agreed to this price.
While they were unloading the truck, we noticed that they had broken a mirror in half and they had sat the fridge on top of the fridge chord while it was in the truck. This caused the plug to be bent out of shape. The removalist bent it back to something resembling its original shape, however it is now difficult to get in and out of the wall socket. The mirror was brought to their attention and was replied with a shrug. The last 15 boxes and table were left in the foyer of the building and we had to struggle them inside after they had demanded their money and left.
One of the most frustrating things about our experience with Platinum Removals was that we were left in limbo and felt we had to wait around at our apartment in case they showed up. Our calls weres also avoided and screened. The response to our concerns was nonchalant. We were very displeased with this experience, and I will not ever use Platinum Removals nor do I recommend them to anyone else to use.