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  • To Platinum Removals

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Home & Office Relocations / Storage Solutions

Platinum has grown a reputation for straight out honest advice, industry leading knowledge and award winning service. A good stroll through some consumer review sites, such as this, should back this up. Platinum Removals is truly one of Sydney's premier removalist company and we can say that proudly. In an all but unregulated industry, you are only as good as you choose to be, and we choose to uphold high standards in everything that we do.

Offering a full range of services, where you can control your costs, from assistance to moving a few items to the premium package of pre-packing and end of the lease cleaning, included on your move.

We cover all aspects of residential and commercial moving, with storage options available for short and long term on two conveniently located facilities, one in Mascot (near the airport) and one in Brookvale (North Shore).

We are looking forward to listen to you moving needs.

Platinum Team

Reviews of Platinum Removals

Review guidelines

All reviews and comments are screened by our team of moderators who work around the clock. We publish, reject, edit and remove reviews and comments at our discretion.

We accept reviews and comments which appear to be legitimate, honest and based on first-hand experiences with businesses.

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Our decision to reject a review or comment is final and no further correspondence will be entered into. Read our complete review guidelines here.

  • Kar80 Newbie   1 review
    Excellent service provided by Romain. On time, worked efficiently and took great care of everything. Thank you

    1 week ago - 16/04/2015

  • Pietra Fiori Newbie   1 review
    Would like to thank the company for the excellent service provided at last minute notice, we had a severe problem with water flooding within the house, so we urgently needed to move out.
    Great attitude, friendly and well groomed movers and good communication with the office staff.

    1 month ago - 12/03/2015

  • atan7 Local Star   1,012 reviews
    Great friendly serviceB Marcio was friendly and easy to talk to. As with all moves it can be scary putting your possessions in the hands of others. On move day Roman and James called 20mins before arriving to keep us on the loop of their where abouts. They arrived with a giant truck that was clean and well laid out with protective rugs and plastics. The guys were so friendly and carefully wrapped our belongings such as our couch and glass table. They even dismantled our bed which was a little tricky as it has a storage unit underneath the base. They were very communicative throughout the process and moved fast. Our 2 bedroom apartment was moved in 5 1/2 hours... Including the reassembling of our furniture in our new home. They aren't the cheapest at $140 an hour but they don't have hidden costs such as mileage fees and they take such care you really can't put a price on a job well done. Thanks so much!
  • Julies Karkotle Newbie   1 review
    Our relocation was a bit unusual, we had to move from 3 different locations across Sydney into a multi level property with difficult access in the Central Coast.
    Platinum Removals managed to organise separate vehicles to accommodate our requirements with tight schedule due to settlement arrangements, the whole move was done within a day, apart from the packing of contents which was done on the day before.
    All in all, a successful large scale move, my wife had their services recommended by a work acquaintance, we will certainly spread the word.

    2 months ago - 02/02/2015

  • Ashley.carter79 Newbie   2 reviews
    Thank you Platinum for helping my parents move last minute before Christmas. The boys were friendly, hard working and handled all our delicate items with care. We highly recommend your removal service.

    3 months ago - 29/12/2014

  • nuclearcop   3 reviews
    MY WORST REMOVALISTS EXPERIENCE EVER. The truck was too small, so the movers couldn't fit everything I owned, after I specifically told them at booking that I had a lot to move. I had to hire a van at my own expense and move the leftover items.

    In transit, my computer desk tray was broken, and the movers didn't say anything about it - they just delivered it to the destination and kept quiet.

    I had a plasma TV propped up against a wall, and told them not to move the boxes which were holding the TV up or the TV might fall. They removed the boxes 3 times, but thankfully my TV didn't fall over - their insurance covers their own injury, not your property getting damaged.

    Finally, they attempted to overcharge me for actual work done. "It's 40 minutes, but we'll round it up to an hour. It's only a $30 or $40 difference. No-one else has ever complained about this."

    I would never use this company again.

    3 months ago - 27/12/2014

    • nuclearcop  
      In response to the comments from a representative from Platinum Removals:

      1. I am disgusted that you imply that I have not used your company's services. I have used your company for a move, and my review is reflective of my experience. I already gave you this feedback over the phone.

      2. Your INSURANCE DOES NOT COVER customer breakages. To say "false" is INCORRECT. Your terms are:

      Platinum Removal insurance DOES NOT COVER:
      * Damage to your furniture or household goods
      * Breakage and accidental damage

      3. Billing IS NOT DONE ON 15 minute intervals. Billing is: "Time charged starts at your pick-up address and finishes at the drop off address, with the addition of a call out fee on top"

      4. You were told at booking that I wanted my move done with 1 truck and 1 trip. Your movers did not offer a second van. It would not have been needed had you provided a large enough truck

      Your reply is an attempt to cover up bad work

      3 months ago - 07/01/2015

  • MsBee Newbie   1 review
    These guys were great, nothing was too much trouble and they got the job done quickly and carefully. I'll definately use them next time I move!
  • Helen1970   3 reviews
    I would NOT use this company again. I had specifically requested tools when I booked. On my moving day the removalists arrived with NO TOOLS. I was told by the movers that they would charge me for the travel time if they went to get tools. I had to leave my property in the middle of the move and drive to a local hardware store to buy a wrench. One of the removalists was very poor, he didn't help the other mover at all, this created a lot of arguing It was impossible for the good removalist to work with the other man as a team. To top it off the poor removalist was CONSTANTLY on his mobile phone, he told me he was looking for another job!! When I let the Platinum office know that I was dissapointed (I had a dented brand new fridge at the end of the move) they said they would follow it up...I never heard from them again. I note others have reviewed this company highly. Perhaps I just unlucky and got a bad egg? Regardless I feel management should have followed this up with an explanation (compensation for the wrench??) and an apology.

    4 months ago - 19/12/2014

    • Platinum Removals Newbie 
      Hi Helen1970,

      You are right in saying that you must have been a very unlikely and unlucky client to have a team arguing while at work, all movers go through intensive training and are very friendly, it is very unusual to happen, but it is possible indeed that a certain given point for some reason a team might have started an argument. Furniture removals is a highly physically demanding job and due to the difficult environment in which movers are in at times it could lead up to stress. That said, we do not tolerate any sort of bad wording and take serious actions in regards to workers that do not follow our conduct protocols.

      We are not able to find your details through your nickname here in our system, please send us an email to and be assured that we will follow up the incident with the tools.

      Kind regards,

      Platinum Team

      3 months ago - 07/01/2015

  • kingfelix100 Newbie   1 review
    The best removal service I have used so far. No arguments, no stalling, no damage, no misunderstandings etc. Romain, Tony and D.. were top blokes.All 3 guys were very hard working, careful and with great attitudes-friendly, helpful and funny. Made a stressful day a breeze. I was moving from very overfurnished 2nd floor unit to a house (North Strathfield to Wahroonga), some of the pieces very heavy, we filled up 2 trucks, some during rain. They came on time, had all the right gear and it was pleasure working with them. Highly recommend and I will use them again if I have to move.
    Thanks Marcio for all assistance.

    4 months ago - 15/12/2014

  • vanart   3 reviews
    This lis the second time we have used Platinum and have been really pleased. On time, organised movers, no fuss or hassle. Fast movers, no issues, all too easy! Thanks again Marcio!

    4 months ago - 25/11/2014

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