Called me on the day to say that the truck can only come at 2 to 3pm when we agreed in writing for the truck to come between 11 and 2pm. Argued with me until I sent them my email confirmation. The truck came at 1:20pm, used 4 hours to move 2 bedroom from parramatta to city, plus charged one hour extra for bad traffic to go home. I was not informed of this. Due to longer than estimated time this job took, I missed my lift booking time in my new apartment and was fined $100. One of the staff who came is not fit for the job, doesn't have muscle power. They also broke my TV cabinet. No compensation.