Due to a clerical error, I was given an appointment note and sticker that stated my appointment was, Wednesday, the 8th of Febuary. I explained this to the staff when I was notified I had missed the appointment, which entailed, braces being adjusted on my Daughters teeth and a review on my son Brandon. I was insistantly told it was my error even though I still have retained the appointed sticker date on my calender and can provide it for your perusal. As a result, the earliest appointment date I could get for Jessica's adjustments is the 14th of febuary, and that was after being told it would be May, and me having to push for an earlier date, and the 4th of May for Brandon's review. i understand you are a busy practise, but exsisting clients needs should take precidence, before taking on new clients. An over load of clients makes it extremely difficult to make appointment times. When Jessica's braces where first applied, I was told all adjustments would be done out of school times. None of them have, We often wait in excess of 45 mintutes to be seen. I understand your technology is current and state of the art, but customer care is also extremely important. I was very dissatisfied with the way I was handled today. Yours Sincerely, Stacey Grgich.