I purchased a VOUCHER online which was a bargain and quite popular apparantly.
It took them 3 days to return my call (which wasn't a big deal as the expiry was in June so plenty of time). Katrina the receptionist explained they had ben swamped with calls of around 300per day so there was a little delay in returning everyones calls (which is understandable)
She was able to squeeze me in the next day and one of their Technicians Eldrin was there just after the appointment time (10mins late, but that isn't a big issue, most tradies don't run on time due to traffic or additional issues at the previous appointment.) He took his boots off, before I even asked which I thought was fantastic.
He treated all the areas mentioned in the voucher and even did the granny flat FREE (hope he didn't get in trouble for that, lol)
Overall: Great Service Great special price, i was a little disappointed in the time it took to return my call but I completely understand being swamped with 2100 phone calls in a week and most of them just being enquiries and not actual bookings so alittle more patience from me perhaps and a little overtime needed by the office staff to catch up with phone calls.
I've already booked my parents and neighbours place in and will use them again.