Puppy Palace Pet Shop

Carindale   3 reviews

We bought a puppy here and were given papers that had been falsified. The dog had a major genetic defect and owners refuse to provide details of the breeder. Avoid this place at all costs.

Carindale   3 reviews

We bought a chocolate lab from this store that was supposed to be from pedigree parents. The puppy had major health problem needing surgery $3000 to correct.

acuhealth1  Newbie   1 review

Was there a few days ago to grab a couple of things for my dog but was totally ignored and when I asked for help I was treated very rudely so I left and went elsewhere. I have been there a few times now over the past year because it is close to me and have never received good or at least half descent service. I will not be returning.

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  mistybaby Newbie 

  I went to Puppy Palace last Wednesday and was greeted by a man, as soon as I walked into the store, I told him I was looking for a new puppy, he took me straight into the puppy room, washed my hands and let me hold a puppy I had been looking at on the website. I fell in love straight away, they spent lots of time going through everything I needed for my dog, they even gave me cheaper options for products so I could save money. I was recommended by a friend who had brought 2 dogs from them in the last 10 years, I will also reccomend them to my friends. They will also be grooming my dog in the future.
  I had read the feedback on this site also, so was a bit hesitant, however, I did not find anything bad to say about their sales staff or service. 10 out of 10. Thankyou.

  1 week ago

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Paul3253  Newbie   1 review

Was not a pleasent experience... still a very rude place to shop

nursebec  Newbie   1 review

Very very very rude staff. I was never greeted or asked what I was looking for. Thank goodness I didn't buy a poor puppy from that store. I walked out and have told everyone of my friends and family who are dog lovers NOT to go here. Shame on you.

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  puppymad Newbie 

  Puppy Palace now has new staff, the old RUDE staff have been removed. They went overboard when I purchased my Cavoodle and they spent over an hour with me.... they went through everything from toilet training, to feeding, worming and vaccinations. I had been looking for a few months and popped in from time to time to look. The new staff are awsome to deal with whether spending $5 of $1000 or even for just getting FREE advice. Will reccomend them to all my friends.

  4 months ago

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  CJ88 Newbie 

  Those staff never left, I went there to buy a puppy and walked out because they didn't want to answer any of my questions and refused to tell me what type of place the little puppy came from!! I seriously wonder about this shop sometimes

  3 months ago

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  acuhealth1 Newbie 

  I was there just a few days ago and still the same rude staff that have been there for awhile now. They will never again get my business.

  3 months ago

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MissC88  Newbie   1 review

Actually to me that sounds like they are simply very very protective of their puppies. There is a sign on the back roller door saying "Employees only" and all that would have been requested was that you keep your dog off the floor and hold it in your arms. If you had requested what you were after the friendly staff would have fitted the harness for you as they do for all other customers. The front half of the shop is tiled, the puppy room is painted concrete.

So before you accuse thestaff of being rude please keep in mind that the health and well being of the puppies is the staffs number one priority.

Dogs might be allowed in other pet stores but puppy palace is different, there are open topped cages (not glass boxes) and besides, have you ever tried walking your dog through coles? they will simply say that is is a health and safety issue and maybe all the pet stores that allow dogs to walk freely around their floors simply dont have as high hygeine standards as Puppy Palace.

Puppy palace staff are friendly and always happy to help however they seem to be VERY protective of their pups, which at the end of the day ensures that every puppy goes home happy and healthy!!

elixer2012  Newbie   1 review

Rude staff member and poor service, will never shop there again.

I had been previously warned off this store by a neighbour but I only wanted a car harness and also the location was near home, so I visited with my dog in the hope of fitting him with the right size.

I drove around the back and saw four parking spots marked with the store's name and promptly parked my car. I saw no signs that said "no dogs" but about 10 seconds after entering the store via the back door I was told by that no dogs are allowed in the back area because they have puppies for sale, risk of disease. etc. If any warning signs were around, I didn't spot them. He also said something about it being staff area.

So I walked around the front as they requested and this time entered the store via the front door. There was no one at the counter and no one else around except the same person chatting to two other people some distance away. So I headed for the leash and harness aisle and after about 30 seconds of browsing I was spoken to again in the same unfriendly tone: no dogs in this part of the store, please stay in the front, etc etc. How did they define what the "front" of the store was, I wondered?

I'd had enough by this point - I said I'd shop somewhere else and I started to leave quietly. They then said in an unnecessarily loud voice (I presume so the other two customers could hear) that they'd have to ask me to leave the store! I just continued walking out with my dog anyway.

I have never been to a pet shop where a leashed dog wasn't welcome. Maybe there were signs about staying away from certain areas but why did they put dog accessories in a place where visiting dogs aren't allowed? How am I supposed to fit a car harness to my dog? How about asking me to wait while they finished with the other customers? I've been shopping at pet stores in Brisbane for nearly 6 years now and I've never been treated so shabbily.

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  Yes we had been here a few times and experience poor customer service, upon entering the store on all occasions, we were never greeted, or even asked if we needed assistance. we were in the store for 20min one day and not one staff member approached us to see if we needed help or to even say hello, and they werent even busy, there was only us and one other person there. although staff could walk back and forward past us but not even greet us.

  1 year ago

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