We purchased a beautiful pup but buyers beware. The staff are pushy and do the hard sell on shop products. We were told that because we wouldn't purchase food from them (we had already done this ourselves) that we were not entitled to their 3 day medical cover. The management was rude and disrespectful. They stated that a toy I had purchase last week was old saying "oh that's an old second hand toy" and trying to sell me toys from the store. They would not listen to reason when I tried to tell them that I had been to my local vet for advice regarding puppy care and told me that the puppy pee toilet I had purchased was no good and that our puppy wouldn't use it (she used it her very first night and has continued to since. Once the staff realised that we were not going to purchase anything extra their attitude changed. I would recommend you go somewhere else for you new puppy.