Reviews of Pure Dry Carpet Cleaning
I had my stairs, and lounges cleaned. The person arrived late, and spent 45 minutes cleaning - suffice it to say they did a half-baked job. They cleaned most of the stairs and left bits here & there, mostly edges and corners. Some heavy duty old stains were lifted, but new small stains (yogurt with no artificial colouring) were not. The same yogurt stains were lifted out of the lounge though. Got charged an extra $110 for 'sanitising', surely the 'cleaning' would sanitise? The lounges aren't very old and didn't come up looking very clean, some bits were done thoroughly and others weren't touched, much like the stairs. The 'non-toxic' products gave 2 members of my family sore itching watering eyes and inflamed their eczema, the smell also hung around for 2 days, and the lounges took forever to dry. When we asked the cleaner when we could use the lounges again, they replied with 'You can sit on them now if you like, if you want a wet bum'. So we never got a proper answer. They also left a dirty wet mess on my living room floor, and the water from the cleaning was pumped on my front lawn. Phoned twice to talk to someone, got brushed off and told I would be called later - it never happened. The worst experience with carpet cleaning ever! Find someone else or do it yourself.
Oh my, what a waste of time!!!
Did not call in approach (as advertised) was told that "they will call if they have mobile reception"
Did not offer the options for type of cleaning (as advertised) they have already started cleaning and I had to ask.
Immediately tried to up sell us immediately with (antibacterials).
We were immediately told that all stains were not removable before they started.
Booked for a lounge and dining room chairs and were told that they could not clean them so don't bother. Apparently you cannot clean cotton fabric!
Rude telephone staff
Used a round pad that cannot get into the corners and is too large to fit under any furniture.
Clearly these people do not understand the importance of perception. They answer the phone "Australia's best carpet cleaners" and right there they are setting themselves up for failure. If the reality is what I experienced then no one will ever be happy.
They quoted us $128 for 3 bedrooms , 1 small rug and 1 average sofa ( i.e. equivalent to 5 rooms ) when they arrived they said our 3 seater sofa was equivalent to 3 rooms not 1 and wanted more money. ( it was an average size single sofa) realising they were trying to scam us we said just do the 3 bedrooms rooms for the $95 deal. We also told them don't bother doing under beds etc to make it easier for them. They didn't vacuum first. They accidentally sprayed cleaner all over our bed skirts, lower walls and floor entry into rooms. They then only cleaned about 80% of the accessible carpet as they didn't do corners or behind doors.( totally lazy) They then said he was finished (in 15 minutes) and left puddles of slippery cleaner fluid and water all through our hall and a pool of watery cleaner in front of each door to each bedroom . So they lied to us in quote, tried to charge us more money for the same job, did a really bad job, and left a mess and expected us to clean.......DONT USE THEM.
I looked up this company after my mate used them a couple of months ago, to see if they had any specials available.
I sent through an email, which was replied back to very quickly which was good.
The price was reasonable for the amount of rooms that I had so I booked the job in to get done.
One of there guys came out, spent a good 1 and a bit at my house cleaning and a little while longer just explaining everything he had done.
Overall the service was great.
$185 quote turned into $580.
We were quote $185 to clean the carpets. When they arrived, there was some confusion over whether that included the number of rooms in the house. An extra corridor was added to the cost at $85, for which we agreed was fair. The kicker was a $200 fee for sanitising and changing the invoice to suggest the quote was initially $295. Hence the final bill arrived at $580.
Called this company to come out and clean my leather lounge.
The guy who came out was very polite and friendly, he explained everything in detail.
Needless to say I'm happy with the clean. He even protected it for me.
I look forward to calling him back to clean our carpets too now.
This company never ceases to amaze me, after frantically searching for a company that was open over Christmas, I rang these guys. I explained my situation to the girl who answered my call and after telling me that they were mostly booked out, she would ring around to the guys on the road and work out if someone could pick up by job that afternoon.
20 minutes later, she rang me back and said the carpet cleaner would be there within an hour. He did a good job, considering the short amount of time he had to do it in and the price was reasonable.
I have used other carpet cleaners in the past, but none of them with the politeness of Lord. I rang Pure Dry for a quote and requested that they come out to clean my carpets a few days later.
Lord appeared right on time, giving me the 30 minute courtesy call that I had requested and did an impressive job. So much so that when my mother came over the next day she booked in her own carpets to be cleaned as well.
Thanks Lord, I will definitely be calling back.
I rang this company after my friend used them and couldn't stop raving about them.
I was a little skeptical as the price wasn't the lowest I had come across but it was much cheaper than most of the other companies out there.
I was given a quote based on how many rooms I had and so I made a booking.
I now understand why my friend was so impressed with his carpets.
I won't be needing to look for another company to clean my carpets or lounges as these guys did a great job.
I rang this company after using other carpet cleaners who ruined my carpets.
They came out and assessed the situation and advised me on how I could go about rectifying it.
They then proceeded to clean my carpets.
We took before and after shots of the clean.
Thanks Pure Dry not only did you look after my carpets but the advise you gave me helped me.
We have used this company on a few occasions now and they never seem to disappoint.
The same guy comes out every time, gives us a call on the way.
Measures out the property and cleans it.
The only time the final amount was different was the first time, but it included a stronger cleaning agent as the carpets hadn't been cleaned for a while.
We are very happy with this company and we will continue to use them.
I found this company on the internet, their website caught my attention.
I submitted an online form to see what kind of a price I would be looking at to clean the carpets in my house.
The response time to my inquiry was very quick and the price was reasonable.
I booked in to have them cleaned on a Saturday and was phoned half an hour before the guys arrived to be notified that they were on the way.
The services from the guys was good and the carpets look great.
I will not hesitate to recommend this company to my friends and family or use them again.
I received advertisement in the mail that had specials for this company. I decided to give them a try.
We booked in my carpets but only in my lounge room, I didn't want to take to big a chance on them considering I didn't know who they were.
The carpet in my lounge room looks great, the service I received from both the call centre and the guy who came out to clean my carpets was very appealing. So much so that my whole house in booked in next week to get a clean.
I have used this company on a few occasions before and they have never let me down.
When I booked to have my carpets cleaned this time, I asked the girl on the phone to send back the same man that did the job last time as I was very happy with him.
He called me 25 minutes before he was due to arrive to let me know he was on the way. When he got there he talked me through everything, even pointed out a few stains that I hadn't noticed.
Needless to say my carpet came up looking wonderfully.
Thanks again Pure Dry
I had my carpets cleaned again and the results this time are better.
When Richard came out he did tell me that the more you clean your carpets the better it is for them as well as for my family hygienically speaking.
He put some kind of antibacterial on my carpets with the steam clean and now they look and smell wonderful.
I don't have a care in the world now that my kids are constantly playing on our carpets.
So its that time of year again, I rang Pure Dry to come and clean my lounges, while they were here I asked the man if he had time to clean my tiles and my carpets as well.
What a fantastic job he did. As I have a rather large home, he spent almost have the day here, but you can see that he put in a lot of effort.
My whole house smells freshly cleaned and I am very happy with the service I received.
Looking forward to next time Pure Dry.
I had my carpets cleaned again by these guys and I must say they don't disappoint. They are efficient and professional.
Richard came out and cleaned my bedrooms and lounge room, there was no mucking around he came in did the job and left. I couldn't have asked for anything more.
I am really happy with the job and will continue to use this company.
I have come to notice that not many people post things when there happy with a service but are quick to type when there is a problem
I've been using Pure Dry for a number of years now. Emmanuel comes out every 6 months and cleans my carpet and my lounges. I have never had a problem.
The only issue I have ever had would be when the weather was absolutely horrible and had to wait a couple of days for everything to dry, the smell was unbearable. I called the company and they just sent Emmanuel back to redeodorise the place, no mess no fuss.
Couldn't be any happier with this company. I have already sent there number out to all my friends.
Looking forward to our next clean.
It's been a year since I last used Pure Dry, but I received their VIP discount card in the mail and was so pleased last time I decided I'd give them another try.
They came out this time and cleaned my leather lounge and my bedrooms and they didn't disappoint.
I've saved their number in my phone, if anyone asks me for a carpet cleaner I'll definitely give them their number.
I'll see you again in a year Pure Dry.
I had my lounge room and hallway cleaned just before Christmas and was very impressed with the job.The cleaner called 25 minutes before to tell me he was on his way and arrived very happy and chirpy for 1st thing in the morning.He explained everything he was doing and was very thorough.
I have recommended this company to my family and friends and will be using them again in the future.
I had had my carpets and lounge cleaned by one of your staff Craig, well what can I say, I can't praise this young man enough, his customer service was exceptional, from the moment I met him in the driveway and he extended his hand to me and introduced himself. All the while he was here I found him to be extremely courteous and kept me informed at what he had done and what he would be doing next.......
Well done Craig and I will certainly be recommending you to my friends and family..
I had my tiles cleaned this morning by this company and what can I say, they look fantastic.
Yes my tiles aren't old and this is still a pretty new house but I still didn't expect such results. I paid a little extra for the carpets to be done as well and because I was getting so many things done they gave me a discount on anti bacterial treatment and a commercial clean.
Overall I'm thrilled with the outcome and I look forward to using their business again.
I've already recommended them to my friends and family.
So I had my carpets cleaned a few days ago but couldn't be there to inspect the carpets when they had finished. When I got home from work I could see all the rooms looked fine except for my daughters room. I do understand that some of the stains wouldn't come out but I was still a little upset.
I rang head office and explained my situation to a young girl on the phone who explained that customer service was on the phone but would be calling me back.
A few hours later I received a phone call from a girl who said she had already contacted the technician and he explained that it was make up stains that had remained, they had tried to get it out the first time but if I wished they would come back and try again.
I appreciated the call and asked them to come back. They returned and re-cleaned the entire room, the stains are no longer there, the man said he used a stronger clean this time round.
I was very pleased with the final results of my carpets, as well as with the service I received.
I will definitely be using them again in the near future.
I used Pure Dry carpet cleaning the first time I had my leather lounges cleaned and was very impressed by the standards that they use to measure their work. So I called them a week or so ago when I received their flier in the mail to book in for my carpets to be done. The girl that I spoke with was quite lovely. She explained everything to me, even told me that I would be receiving a discount as I am a VIP client. The fellas came out to my house, they did a quick walk through to see what they would be cleaning first and then got straight to it. They offered me extra services, I declined majority but I did have my carpets sanatised as it was healthier for my kids and I paid a little extra, it was worth it though.
My carpet looks fantastic now and I know that I will continue to use them.