Q1 Resort @ Spa

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Worlds Tallest residetail tower

Q1 resort @ Spa is a 5 star resort in the heart of Surfers Paradise. Known as the worlds tallest residential tower The design on Q1 is inspired by the spirit and lifestyle of Australia and its shape reflects elements of the Olympic torch and the Sydney opera House. In a thoroughly modern melding of architecture and engineering, Q1's developers and managers created an iconic building which captures the aura of modernity evident in world famous buildings.

Reviews of Q1 Resort @ Spa

  • DG2103
    DG2103  Newbie   1 review
    If I can do one good deed today, it is to tell you "DO NOT STAY AT THE Q1". Do yourself a favour and stay at Soul or the Hilton for the same views and much better service. Or stay anywhere in Surfers or Broadbeach for the matter, just dont stay here.

    Where do I startI had a look at a sub penthouse a couple of months before I stayed at the Q1. They could not guarantee me that I would be allocated the room I requested but did assure me that all the sub penthouses were similar. I cant begin to explain my disappointment when I opened the door to the room I was allocated and it was NOTHING like the room I had looked at! Front desk assured me that this was a sub penthouse but let me just say that it was DEFINITELY NOT A SUB PENTHOUSE. I had stayed in a 3 bedroom room at Q1 before and this room was a standard 3 bedroom room.

    Furthermore, you can imagine my surprise when checking in, I had to sign a no-party policy when I specifically explained to reservations staff when booking the room that it was for my 30th birthday party. I expressed my frustration to the duty manager and she could not care less. Too bad was pretty much what she said to me. I ended up having friends come over anyway but because they monitor the lifts they were asked to leave at 8.30pm. They arrived at 7pm. "Any more than 6 people in the apartment can warrant an eviction" stated one of the resort policies that was shoved in my face.

    There is a reason why you have to pay for your rooms upfront at the Q1. They want your money upfront with a no refund policy because they know their ludicrous house policies and customer service is 100% unprofessional and downright unreasonable. I have spoken with many people about my experience at the Q1 and I am not alone. I was completely disgusted in the way I was treated by staff and if I had the choice, I would definitely have cancelled my reservation and stayed elsewhere.

    2 months ago

  • air1
    air1   30 reviews
    a joke, the place was very good before they changed the name, put a crappy restaurant so called north African CUISINE change the bar,destroying the nice place all together, and called it a boutique hotel.

    1 year ago

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