The staff that work at the Qantas Staff Credit Union treat you as a family member or friend rather than a customer wanting something. Their voices are so happy and not contrived. Nothing is ever a bother for them. They do not charge fees or bombard you with advertising. There are no queues and are very prompt at gathering any information you need. They are generous donators to charities and deserve a wonderful rap. I have only ever had a pleasant experience with them and I wish them every success as a business.