QBE Insurance Group Ltd - Head Office

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Reviews of QBE Insurance Group Ltd - Head Office

  • layla79
    layla79   2 reviews
    I'm a fairly new customer to QBE though not by choice.

    Decided to see if there was an alternative provider & as a result am in the process of switching to a competitor.

    I sent an email last week as I couldn't get through by phone. They emailed back the next day advising they would not accept an email request & to send a written request with signature either by post, fax or email.

    This was sent to them by fax the same day as their email together with a followup email advising them of the fax.

    Two days had passed without communication from them, so I sent another email requesting confirmation that they received my written request for cancellation.

    A reply email was recevied advising yes, they had received the signed request but there is now a backlog and the request cannot be actioned immediately but as soon as they.

    Interesting to note, they failed to answer my question regarding refund on premium, as it is paid a month in advance with the next cycle commencing soon.

    3 years ago

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