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Reviews of Real Insurance

  •   54 reviews
    real insurance,what a nightmare experience i had... we had a not at fault accident back in august 2011 we have only just recieved our car back december 2011..repairers had to wait for parts from japan and no-one could tell us when they would arrive or when my car would be fixed.real was not helpfull at all,because i didnt have hire car on my policy i had no car for 4 months and even if i did have hire car cover it would of been available for a minimal amount of time and then i would have to pay the rest and they would TRY and recover costs.when i bought my car a 4wd it came with EXTRAS well i didnt know they were extras until real said they wouldnt cover my bullbar,they made me pay the difference to put my bullbar on the policy so they would cover it i think it was just over $1- what measley insurance to worry about $1 or so..now ive recieved my car back from their prefered repairer and im having nothing but dramas,they broke my cb aerial my car is 2 different colours pure white and off white because they say they only buff what they have fixed and told me i have to pay for a machine buff to the whole car. real say in the case of an accident YOU WILL RECIEVE YOUR CAR BACK IN THE STATE IT WAS BEFORE THE ACCIDENT,well i want my car one colour not 2 and i want my items to be in working condition..WELL ALL I CAN SAY IS HOPELESS CUSTOMER SERVICE.im sick of spending my money on phone calls to them.why should i have to do the calling around, i pay money for insurance to be well looked after in the case of an accident.I WOULDNT RECOMMEND real and as soon as i find the time inbetween all this mess i will be switching to another company and taking my house/contents and other car insurance elsewhere.

    5 months ago

  •   5 reviews
    Real Insurace - What a mess - Using their phone is a nightmare its always busy! Using the fax is risky because their standard line is "I didnt get it". can you send it again. Even after you get a real person to assist with a claim! It gets worse because then they are the only person who can help and god forbid they bother to show up at work it seems by contact person was sick - not in til 2 or if i was calling after 2 then she had left for the day - then she went on holidays for two weeks. Overall my car was run into by someon with Real Insurance in January 2010 and I didnt get all of the money (less GST ) for my claim, moeny was finally direct deposited during June with no contact to tell me this was done.

    Stick with real insurance companies

    1 year ago

  • winglee
    winglee  Local Star   185 reviews
    My experience with Real insurance has been good. We only switched to them because they were sponsoring the Rabbitohs at the time and hubby lives for the Rabbitohs. And also they were cheaper than the crowd we were with at the time. A few years back we had a lightening strike that fried quite a few appliances in our house. It happened on a Sunday, and apparently that is the one day they don't open. Our chest freezer blew so we had to rush out and buy a replacement. When we got home the stupid thing started working again. The insurance inspectors came out and actually tested everything for lightening damage which I was quite impressed by as that obviously will mimimise fraud. The freezer of course passed, but when we explained what happened, he thought the capacitor might have been drained which temporarily stuffed it and might have done permanent damage so he OK'd that claim. After that they were really efficient at replacing everything, or reimbursing us where we made the purchase. We continued to have problems over the next few weeks as more appliances failed and they tested and repaired/replaced each one. I've heard nightmare stories about other well known insurance companies being very difficult with claims, so was very relieved to not have this experience ourselves.

    2 years ago

  • Bec_Real
    Bec_Real  Newbie   1 review
    Hi Miss Z. I am from Real Insurance and can assure you that making a claim does not appear on your credit rating. Real Insurance does use the Insurance Reference Service to track insurance claims and prevent insurance fraud, but this does not link to your credit rating.
    I am sorry to hear you were put on hold while trying to reach us. We've had huge growth recently, which has been great and we are currently recruiting call centre staff to keep up with the demand.
    Kind regards,
    Bec Sendt at Real Insurance

    2 years ago

  • MISS Z
    MISS Z   2 reviews
    on hold forever once you are a customer. Will pick up on 2nd ring to get your business though ! If you need to make a claim this appears on your credit rating! They dont tell you this. Not very happy with insurance or service if you do need to make a claim.

    2 years ago

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