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Reviews of Redcliffe Superclinic

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  • pj8312 Newbie   1 review
    This is one of the best clinics I have been to, I have been going here since they first opened and have seen the same doctor every time. The staff were always friendly, each time I have had to wait awhile for my appointment, but when I do see the doctor I am not rushed in and out. I would recommend the clinic to anyone looking for an attentive doctors service.
  • Valerie359 Newbie   1 review
    VERY GOOD DOCTORS and RECEPTIONISTS! The doctor was attentive and experienced, the receptionist went out of her way to help me. Very Happy Here!
  • kbomb   3 reviews
    I was a patient of the Superclinic whilst in the area, and always found all of the staff to be extremely helpful. I have no hesitation to recommend this clinic to anyone requiring medical assistance. I have moved away and still have some contact with the clinic and still receive excellent service from all of the staff. I have read the reviews, and I wonder what people expect, it would be extremely hard for a doctor to stick to a tight schedule, as we all have different ailments and require different amounts of the doctors time. So we should expect to have to wait at times, and maybe even get our visits over and done with earlier at other times. I do not see any references to any times that the doctor has been running early and visits are completed earlier than expected. The customer service provided when I have visited the clinic has always been very good. Staff have always advised on where the doctor is at and how much time before my visit.
    Customer service provided by phone since, has also been very good.
    Once again, I have no hesitation in recommending this clinic to anyone requiring medical assistance.

    8 months ago - 11/11/2013

  • 11th Heaven Newbie   1 review
    We made an appointment after speaking with the practice manager, as we wanted to change to a clinic closer to home. First timers, we were greeted cheerfully, courteously and efficiently by the receptionists. The doctor was a few minutes late but that's understandable in a busy practice. He listened carefully, made lots of notes, and discussed his views on a couple of issues from our previous doctor. He invited us to use his Christian name, and was efficient without being hurried. He was great!
    Our experience is obviously at odds with some of the other reviewers, but we have no hesitation whatever about recommending this practice. As a bulk-billing clinic, we are sure they have lots of patients on their books, and its obviously a very busy clinic. Perhaps some delays are sometimes inevitable!

    8 months ago - 05/11/2013

  • thereviewer Newbie   2 reviews
    Absolutely disgusting customer service. I would give a 0 if I could. Had to wait for a while before the staff would even acknowledge me, talked to me in a condescending tone and the doctor refused to stay after working hours for 10 minutes." Staff attempted several times to explain for this, wasting my time and giving reasons like they'd been here since 7am in the morning. Referred me elsewhere where they failed to notify me that they wouldn't be able to take my appointment even when I'd given them a contact number to notify me if anything happened. Would not recommend.

    9 months ago - 26/10/2013

  • Sezza111 Newbie   1 review
    Bad customer service and staff very disappointing worst experience of my life
  • bastos Newbie   2 reviews
    I used to go here myself but gave it up as they never keep an appointment time.Had to take my daughter here today and got another long wait while all the walk ins were seen first.
    All the time we were waiting I could here the reception staff telling people just to come down.
    Whats the point of making an appointment???
  • L_Margate Newbie   1 review
    I created an account just so I could write this review. Like other people who have commented, if I could give a zero I would. The doctor was rude,and argumentative. Had already had the displeasure of seeing the doctor once before that and the experience did not improve. If you want to be treated with respect, don't go to this clinic.
  • Frankie111 Newbie   1 review
    I don't normally write revues of places, but I feel this time is necessary. I had an appointment with the superclinic today (new years day). The staff asked me to fill out a form then come back to the counter. Filled out the form and went back, the staff were having a chat with someone standing behind the counter and ignored me. When I eventually saw the dr was incredibly rude to me and told me that couldn't help me today and that I would need to
    make an appointment for
    tomorrow. Before I could say anything turned back to the computer and wouldn't say
    anything else to me. I went to make an appointment for tomorrow, the staff were having a chat about their
    new years eve events. I was ignored for a whole minute before I tries to speak. When I did, one staff held hand up signaling for me to wait, then carried on with conversation. Needless to say I went to walk out. The staff then called after me. "you didn't need anything else did you?" I pointed out that I had needed to make an appointment but didn't want to interrupt. Then left. This kind of customer service is bad. I wouldn't waste my time going there again.
  • mccontrol Newbie   1 review
    I use this clinic as my major GP service. I have never had a problem with any appointments. All doctors are busy these days and tend to see patients with appointments first.

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