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Reviews of Redcliffe Superclinic

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  • Mizmiz Newbie   1 review
    I waited over an hour to be seen even though I had an appointment. When I questioned the reception staff, staff said the Doctor was very busy. The Doctor came out and the reception staff gave doctor the next file and called out a name. As the reception staff was talking to the doctor, I assume it was about me. The Doctor then apologies to the other person and calls me. When we got into the room doctor apologies to me saying the reception staff didn't book me in. Who do you believe. The Doctor blames the reception staff and the reception staff blames the Doctor .

    1 day ago - 01/03/2015

  • mlj84 Newbie   1 review
    Called to book medical for a driving job. Was told by a doctor that it would take longer than a 10min consultation and they would be charging me for wasting their time, even though I told them what I was booking for when I called. Found their manner rude and arrogant. Then onto speaking to the receptionist they denied ever booking me for a medical that I had stated on the phone.
  • pj8312 Newbie   1 review
    This is one of the best clinics I have been to, I have been going here since they first opened and have seen the same doctor every time. The staff were always friendly, each time I have had to wait awhile for my appointment, but when I do see the doctor I am not rushed in and out. I would recommend the clinic to anyone looking for an attentive doctors service.
  • Valerie359 Newbie   1 review
    VERY GOOD DOCTORS and RECEPTIONISTS! The doctor was attentive and experienced, the receptionist went out of her way to help me. Very Happy Here!
  • kbomb   3 reviews
    I was a patient of the Superclinic whilst in the area, and always found all of the staff to be extremely helpful. I have no hesitation to recommend this clinic to anyone requiring medical assistance. I have moved away and still have some contact with the clinic and still receive excellent service from all of the staff. I have read the reviews, and I wonder what people expect, it would be extremely hard for a doctor to stick to a tight schedule, as we all have different ailments and require different amounts of the doctors time. So we should expect to have to wait at times, and maybe even get our visits over and done with earlier at other times. I do not see any references to any times that the doctor has been running early and visits are completed earlier than expected. The customer service provided when I have visited the clinic has always been very good. Staff have always advised on where the doctor is at and how much time before my visit.
    Customer service provided by phone since, has also been very good.
    Once again, I have no hesitation in recommending this clinic to anyone requiring medical assistance.
  • 11th Heaven Newbie   1 review
    We made an appointment after speaking with the practice manager, as we wanted to change to a clinic closer to home. First timers, we were greeted cheerfully, courteously and efficiently by the receptionists. The doctor was a few minutes late but that's understandable in a busy practice. He listened carefully, made lots of notes, and discussed his views on a couple of issues from our previous doctor. He invited us to use his Christian name, and was efficient without being hurried. He was great!
    Our experience is obviously at odds with some of the other reviewers, but we have no hesitation whatever about recommending this practice. As a bulk-billing clinic, we are sure they have lots of patients on their books, and its obviously a very busy clinic. Perhaps some delays are sometimes inevitable!
  • thereviewer Newbie   2 reviews
    Absolutely disgusting customer service. I would give a 0 if I could. Had to wait for a while before the staff would even acknowledge me, talked to me in a condescending tone and the doctor refused to stay after working hours for 10 minutes." Staff attempted several times to explain for this, wasting my time and giving reasons like they'd been here since 7am in the morning. Referred me elsewhere where they failed to notify me that they wouldn't be able to take my appointment even when I'd given them a contact number to notify me if anything happened. Would not recommend.
  • Sezza111 Newbie   1 review
    Bad customer service and staff very disappointing worst experience of my life
  • bastos Newbie   2 reviews
    I used to go here myself but gave it up as they never keep an appointment time.Had to take my daughter here today and got another long wait while all the walk ins were seen first.
    All the time we were waiting I could here the reception staff telling people just to come down.
    Whats the point of making an appointment???
  • L_Margate Newbie   1 review
    I created an account just so I could write this review. Like other people who have commented, if I could give a zero I would. The doctor was rude,and argumentative. Had already had the displeasure of seeing the doctor once before that and the experience did not improve. If you want to be treated with respect, don't go to this clinic.

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