I had the company come to look at a cement tiled roof to see how many tiles needed replacing as I had seen some from inside the roof ace that were broken. Thy said thy replaced 30 tiles but I had no proof. The roof was cleaned and they repaired some ridging but there are still broken tiles on the roof with one letting the rain in and they keep saying they will come back and doesn't. I had a plumber at my place anfpd had to move some tiles to get into roof space and I watched as the tiles broke on half as plumber lifted them and I rang them again and they said someone must have np been on the roof since they were there Nd broke the tiles which is absolutely untrue. So I am following the issue through with fir trading as I cannot afford to ay none lose fr the jb they charged me to do which was to clean the roof worth $300 - $400, replace some tiles with second hand ones that aren't even colour matched I found out and cost on average $2 each as I have contacted the 2nd hand tile place and repaired some ridge capping and total cost of $1500 and I have a leaking roof. I don't know what the 10 yr guarantee covers as I am glad I didn't pay the extra $1000 to have the roof painted over broken tiles!