I originally went to them for Great Length Extensions- The staff that put them in was not overly informative ( though very nice) and did not style them once they were in, but worse, was the fact the machine used was malfunctioning and so my hair was breaking off no less than three weeks after they went in. However, when I phoned, I spoke to the management, who got me in, evaluated the situation, and was extremely apologetic and helpful. A couple of weeks later, I had them removed, a cut color and style. My hair extension money was refunded- although I had to pay for the cut and colour. Craig, is a LOVELY man and has very good customer care.The salon is very attractive and the reception staff really nice. The drink service makes you feel valued.