They are FABULOUS. I was really worried calling someone I hadn't dealt with before, but struck gold with them. they returned my call quickly, set up an appointment the same day and they arrived just when they said they would. obvious expertise not only fixed my pump problem quickly, identified another issue that I had been 'living with' and fixed this too. was very personable, kind to my dog who was in the way (more than once) and a pleasure to deal with, being of good humour. ensured I understood what all costs were for and gave me sound and practical advice. I also raised a tumble dryer concern. ran some tests and gave me the all clear. A less ethical person could have easily charged me for unnecessary parts and time. I was really happy with the total costs, a lot less than I expected! I would not hesitate to recommend their business to anyone and will keep the number handy.