Gc8ra  Newbie   1 review

My car was off the road for 9 weeks,without a car I would have been lost.Right 2 drive are just so friendly and easy to deal with .whilst I had the rental car I had another crash and again they were so easy to deal with the 2nd crash happened on my way home from work and they stayed back for me to swap cars over and arranged a tow truck and I had another rental car within an hour of the 2nd accident. Right 2 drive is such a friendly and professional company I would recommend them to everyone. And to top it all off it didn't cost me any money out of my own pocket. All right 2 drives asked of me was to return the car clean and with the same amount of fuel in it as when I got it. I think that was more than fair. I definitely would use them again.

April13  Newbie   1 review

Thank you for your professionalism and the clean and reliable replacement car that helped me get to appointments and ease the transition back to work following an accident (not at fault) in which a negligent driver turned my world upside down and wrote-off my car, left me with whiplash and the inability to function normally at work and at home. Your customer service really helped to alleviate the stress that I faced having to deal with various insurance staff that showed little concern for the individual whose life was adversely affected by their (at fault) clients negligent driving. I will certainly recommend you to anyone who needs a replacement car

finneseden  Newbie   1 review

I was in an accident (not at fault) and to run my business a vehicle is essential. Right2Drive were not only excellent in having a vehicle availible, Anthony went above and beyond in fitting me with a suitable vehicle to meet my business needs and within an hour of the accident, Anthony was at my workplace. Short term he was able to fit me out with a Collorado Ute and as soon as one was available he contacted me and personally delivered a Commodore wagon. Both vehicles were in superior condition with low KLMs and on both occaisions Anthony delivered the vehicles to my actual location (Clovelly and then at Woollahra) - full tank of fuel and fully detailed. THIS SERVICE IS SECOND TO NONE!
Without the promt and swift actions of Righ2Drive, I would not only have been without a vehicle but my business would have suffered tremendous losses in profit and return business. Right2Drive are my knights in shining armour and have kept me operational. My car has been at the panel beaters for 68 days now and Anthony is in regular contact to ensure I am satisfied with my loan vehicle and an exchange of vehicle is available for long term loan vehicles should one be required.
As a business owner, I regard this service as of the highest quality and I will only use or personally recommend Right2Drive in these unforseen circumstances.
As for the below comments (88SVG), it sounds to me like you may have returned a dirty and unclean car as well as no fuel in the tank. These charges are typical for this type of industry and are highlighted in the written agreement (assuming you can read).
Right2Drive.........I am proud to be a customer of this exceptional service.
Eden Findley
Director of Training and Developement
EFI Training Pty Ltd

88SVG  Newbie   1 review

I recently used Right2Drive as i was in quite a nasty accident and as a result would not have any form of transport for several weeks. Initially they were very friendly! I was called an hour before my car being repaired was ready to pick up from the repairers, i immediately called Right2Drive to advise them i was basically given bad remarks reg the time frame of notice which i had given them! they eventually came to pick up the car later that day and confirmed the car was fine after checking over it! i then receive a call saying i need to pay $40 for cleaning - not sure where they took the car but it was a yaris, i have never Paid this much to have a small car washed and $20 as the petrol was lower then what they had given it to me for. i argued both points, and was given attitude, spoken rudely. i would not recommend these company to anyone nor would i ever use them again. Please be warned.

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  nigelmcbride Newbie 

  At Right2Drive we take pride in our customer service and we aim to treat all customers respectfully and professionally. Nearly all of our customers are absolutely delighted that we provide them with a free car for the duration of their collision repairs (our average hire period is over 15 days). Before using a Right2Drive replacement vehicle our customers must agree to our terms and conditions which clearly state the driver's liability for associated costs, i.e. fuel, tolls, fines, cleaning and non-fair wear and tear. Most customers are more than happy to comply with these terms and nearly all of them return our vehicles washed, vacuumed and refuelled ready for the next customer. In this case, the customer returned our car dirty and low on fuel and he acknowledged this but was unhappy to pay $60 for cleaning and fuel. Our staff are highly trained and well mannered and I believe they have acted in fairness and with courtesy in negotiating the settlement of additional hire costs.

  3 weeks ago - 25/05/2013

  REPORT

riko  Newbie   1 review

our car was wrecked,took 8weeks to fix and get back on the road.the awsome,friendly guys at right2drive really helped us stay on track.without transport our lives wouldve been heaps worse.i highly recommend these guys to anyone who has been inconvenienced by someone elses bad driving.thank you so much right2drive.