We were very disappointed with our recent Rocket Removal Experience. Management quoted us $800 to $1000 by phone to move us from our 4 bed-roomed house a distance of 44.7kms. We were happy with the quote and paid a $500 deposit. Management had 2 opportunities to check the extent of our belongings, firstly when they delivered packing boxes, and secondly when they picked up our unwanted items for charity. On the second occasion we questioned if the truck would be big enough, they said it would but they did not physically go through the house and check. End result - we were forced to agree to a second loading. Management acknowledged their mistake of not checking the extent of our belongings but would not compromise on our offer to meet them half-way on the extra $740 they charged over and above the original max quote of $1000. Management's staff were friendly and apologetic regarding our situation but seemed in no hurry to get the job done, especially as they were going to be late for another move scheduled after ours. I was told that job had to be cancelled!!