I bought 2 coupons for this salon and gave one to my daughter to us. She had her hair done 3 weeks ago and I saw her over the weekend for the first time since she had it done. She regularly has her hair highlighted but this would have to be the worst result ever!!!! I called the salon just to let them how bad the result was and how/why did they not rectify immediately as the result is painfully obvious (tiger stripes anyone?). The person who answered the phone was very pleasant to speak with. However I was then passed on to management who abused me for calling back to tell them what a bad job they did. I refused offers for my daughter to return to show them the result. I hung up after this person became quite difficult. Within 5 minutes of hanging up I received a call back from the management who verbally abused me - how many four letters words could she utter before I again hung up! Having said that - I had called last week to make an appointment and they offered various dates and times. I then told them I had a coupon and the story and attitude change - was then told they were booked out until after the expiry date of the coupon. I was able to get a refund from the coupon company. Karma is sweet! Stay away from this place.