My husband ordered me a dozen Roses Only roses online for Mother's Day this year(2013) and the order was filled by the Canberra florist who represents the worldwide company. I was shocked and appalled at the condition of the roses they delivered to me. The stems and leaves were moldy and wilting and the rosebuds were already starting to brown off. I cried when I saw them because I know he ordered them to show his love for me because he couldn't be with me on the day. The box they came in was crunched in on the side and the ribbon tied around the box looked like someone had cut up an old dress to tie around the box. Never would I have ever thought that a florist would send something to someone like that. It looked like they had pulled some flowers out of the throw away bin and boxed them, tied them off with a rag and sent them on the way. They already had his money so what did they care what the flowers looked like when they got to me. I made numerous phone calls to Roses Only and to the Canberra florist that filled the order(although they did offer to replace the order if I wanted to stay home all day Mother's Day to wait for it but I had luncheon plans) and got the 'how sad, too bad' we will look into it speech. Never again will I or anyone that I talk to ever order from this source again. It is a shame because in the past we have had good service from the Roses Only crowd. I would suggest anyone thinking of using this means to find out whether the local florist filling the order works to a high standard.