AmyLouiseeee  Newbie   1 review

I had my hair done yesterday at royals, the service was fantastic. I got just what I asked for and they have the best tape in extensions I've come across. Royals is by far the best salon I've ever gone to. The staff are polite and very helpful. Even down to their fantastic coffee they offer the clients. If your looking for a great hairdresser, royals Hornsby is the place to go.

kb23  Newbie   1 review

Claimed an offer from the Hornsby Store last year for balayage colour, treatment, blow dry & styling for $159 for my birthday. I had a nice staff member do my hair, but they didn't tell me about all the "extras" that I would have to pay for after my hair was finished. Ended up paying $300 for everything + toner and colour (top half of head which I thought was included in the offer colour) and the light brown I asked for was more of an amber/orange colour. I thought that Royals would be great because of all the positive feedback on their Facebook page, so I thought to save the salon and others from what happened to me that I will post my issues on the original Facebook offer. My comment was deleted within 2 minutes and I was personal messaged to say that what I had posted was incorrect and after hearing me out said they would send me a gift voucher (which I never received) Saw 10 minutes later another girl had commented similar to what I had and her comment was deleted too. Don't go to this salon just because their Facebook is positive because looks are deceiving!

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  Royalshair Newbie 

  Hi kb23, we're disappointed to hear that you're not happy but the hairdresser who looked after you clearly quoted you before commencing the service.
  
  The offer included the balayage on the ends but not changing your base colour. It seems that your issue is with the price which included balayage colour, full tint, toner, shampoo wash, Kevin Murphy treatment at the basin, style cut and blow dry and you paid under $300 for all of this. Also we should mention, that at the end you indicated that you were happy with your colour. Most people would consider that our pricing is reasonable. We use quality products, quality haircare and have in our salons among Sydney's highest trained cutters and colourists.
  
  We also offer a guarantee on our work within 2 weeks of your visit so if you're not happy with your colour please call the salon and they'll be more than happy to make sure you leave happy. Not many salons can offer that.
  

  1 week ago - 13/05/2013

  REPORT

Karuna Nai  Newbie   1 review

Not happy at all. The idea was to have a bit of a makeover but it seemed like i just had a hair wash and walked out with a slightly shorter length. Thats all. Definitely not coming back. The hairdresser said that they have added a lot of layers to my hair but i didnt see any. I went by the reviews online but didnt meet my expectations.

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  Royalshair Newbie 

  Hi Karuna, you left the salon quite pleased so we're surprised to see your comment. We offer a 14 day guarantee on our services and try our best to make sure everyone leaves the salon happy. We're confident that we are one of the premier hair salons in the Hills Shire and Upper North Shore but you can't please everyone.

  1 week ago - 15/05/2013

  REPORT

NataliyaS  Newbie   1 review

Had a haircut today. Love it! Jeremy is so skilled and caring. I finally found my hairdresser.

BColl  Newbie   1 review

Absolutely loved my experience at Royals Hornsby, went there for the first time 2 months ago as i was given a gift voucher for a shampoo and blow dry and was very impressed with the knowledge and experience of the hairdressers, left feeling very happy and delighted with the style. Went back today for a color and again very happy with the result and service. Many thanks to Jeremy and Kayla at the salon at Hornsby both very knowledgeable and professional.

Isabella88  Newbie   1 review

After just moving to the area I hadn't found a good hairdresser as yet that did tape hair extensions. I had a wedding on Saturday and the only place that would do walk ins at Hornsby was royals hair and beauty, even though they had many clients they managed to fit me in within 20 minutes, and served me a cappuccino while I waited and gave me an iPad to play around on. I got my hair extensions taken out and put back in and my hair styled for the wedding exactly how I wanted it. I will be going back not only for the great work they do but the excellent customer service that I have not found anywhere else.

Sarah cook 1   3 reviews

I normally get my hair done at latouf, but I decided to try something new, im so glad I did. Best experience ever. Im very fussy with my hair they did a perfect job I was glad to rebook . I bought the shampoo and conditioner I was recommended and I honestly want to go back and thank them. I have had keratin done several times and spent so much money but this time it actually worked . Great service!!! I was greeted with smiles and left the place with a big smile.

VPullinger   4 reviews

I went here a few weeks ago for a full head of foils, cut and deep conditioning treatment. My stylist was half an hour late because staff did a walk in appointment (great if you're the walk in I admit but annoying for the potential new customer that will be intending to spend upwards of a couple hundred dollars each visit) The cut, colour and treatment was fine. My stylist was friendly. I even didn't mind the usual sales talk for the products which I politely declined. What did annoy me was the pushiness after this and been told I should use a variation of products. At salon prices, given how much I was already spending I did not intend to buy two different shampoos, conditioners and treatments. I've been to several hairdressers in my time and while I accept the product sell I have never been fed the line (and pressed with) I need to use several different products. Cut and colour were fine, repeat for the 4 hours I was in there and the product push definitely turned me off.

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  Royalshair Newbie 

  We're sorry to hear that you had a negative experience. Your were happy with the colour and cut but the "product push" and length of the visit were where you feel we failed. With products we educate our clients on how they can best maintain their hair and the colour and how to recreate the looks at home. We only recommend products we use in the salon and that we believe in.

  1 week ago - 15/05/2013

  REPORT

Xoskyline  Newbie   1 review

Best hair cut I'v ever had, normally have short back and sides and use a bit of wax in it, the guy cutting my hair asked me a lot of questions about how I wear and do my hair and hen suggested a few things he would like to do, so I said yes, now I have the best hair cut I'v ever had its still short back and sides but when I use wax(or clay witch I bought from them) it looks like something out of a fashion show or something, the Mount of time Nd detail he went to, was insane, from how to style it when it's wet or from dry and what different products will do and how to use them for different results. ( not that I remember everything he said but the basic idea is there) I went from not really caring about hair to beig obsessed... Now my girlfriend gets her extensions done there from the same guy and she's just as happy as I was I'v now been back about 4 times and everytime it's a Awsome cut and they make proper cappachinos for you while your waiting, I can't rember the guys name who does my hair but he's the one with a lot of tattoos so ask for him :) hope this helps

EarlGray  Newbie   1 review

The guys at royals in Hornsby are absolutley amazing and i have never received anything but the best in customer service/consultation/result.
Ive had an experience with nearly all of the stylists and they're so skilled, talented and LOVE what they do, highly recommend.. GREAT cut GREAT colour!
Not to mention they make a great cup of coffee. 100 stars out of 10.