I recently got my hair coloured at Hornsby Royals and have been a regular customer for about 6 months - you can say I've had fairly decent service from them.
Once the colour processed It came out coppery-brown and the staff were happy to tone it again but It still came out a bit orange. What was worse was that the staff kept saying it was a really nice colour at the basin when we all know it wasn't light brown it was orange. After two toners put through I left the salon not very pleased after paying $280 for almost orange hair. The next day I woke up and my hair was citrus orange so thinking the salon would be helpful, I rang up and they were beyond rude. Whilst I tried to be polite, the staff on the phone told me they were too busy and that the salons 'fix up days' are mon-wed (concerned that they have set fix up days) and that they couldn't help me out till Monday. Aswell as this, the salon didn't offer to fix it or take it back to brown, the staff said "I can tone it but it would only be temporary so you'll have to pay for the colour if you were to go back to brown". Let me just refresh everyone's memories of some of the direct quotes said by royals from this site.
"We also offer a guarantee on our work within 2 weeks of your visit so if you're not happy with your colour please call the salon and they'll be more than happy to make sure you leave happy. Not many salons can offer that. "
"If for any reason they're not happy we bring them back in and do it again at no charge. "
Maybe you should