Government bodies are usually never popular it is true and for good reason. I went here recently as we had to sell a second hand car, and went into change registration plates. It was probably around 11am. Walking in, we were greeted by a friendly lady steward who inquired as to the reason for our visit, and then directed us to get a ticket and wait in the lounge area. The people there were certainly plenty, which suggests that if you don't want to wait and are near a more suburban office, you can try there. Someone walked around with cups of water, which I thought was pretty OK. Hey, where else do they offer you water in a government organisation? Fortunately, we were not in a rush so just chatted and before we knew it, our ticket was called, business was settled, and all in all, it was a successful visit. I can understand the feelings of long wait times, but I don't remember it being too onerous and commend Service NSW for trying. Can't say the same about the Government in all areas unfortunately.