Staff went the extra miles, exceeded my expectation. I would like to highlight one staff members efforts. I heckled out and was checking in for my flight out of Melbourne when I realized I left my purse in the room! I rang the hotel quite frantic as I wondered how I was going to get my purse , the staff member told me that he was about to sign off his shift and he would drive it out to the airport for neater his shift ended (at 7 in the mor ing which means he has been working all night). And he did just that, dropping the purse to me at the airport. I he refused to take money I offered him as I knew he went out of his way. I wish I got his name. This level of care and service is rarely ever seen or appreciated these days. Thank you so much Rydges!