I went there a few times (I don't know why), the last time there were 4 people involved with my hair, so every time I had to re-explain what needed doing. It is more of a nightclub than a relaxing beauty experience and the staff is more interested in telling stories to each other than communicating with their clients. My 3 x I had bleach done where all completely different, so I have different shades of blonde on my head and paid someone to do this?! I definitely won't be going back, it is very unprofessional.
1. The first time I went and had my hair done here they had opened only a couple of weeks before - so the 45min wait I thought would be a once off kind of thing because they were still fairly new - anyways I had to leave early with wet unfinished hair and my hair looked nothing like what I asked for.
2. Second time I went there I was seated for 3.5 hours and only around 4 sentences were said to me in that whole time - I had very limited reading material - my hair had to be re-done after it was finished, because it wasn't what I agreed on. Then I was told after my dye had set that it would need to be in for longer (this want the case, there was just no one available to remove the dye).