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Reviews of San Remo Pizza Parlour

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  • Tracey Dar Newbie   1 review
    After ordering a pizza from this establishment not only did they send me the wrong pizza (which is forgivable ) i rang back to inform them of their error the staff was most apologetic and offered to resend me the correct one 15 minutes later I get a call back from the management who in an abusive and angry voice told me I didn't get the wrong pizza which I did and when I tried to speak management jumped down my throat and to my shock told me to shut my mouth and to never call their again. Now having a family who manages business' in the customer service industry and knowing what good customer service is I could not believe anyone would talk to a customer like this. 5 minutes later I had the staff call me back who must be the only one there who understands the importance of customer service staff apologized profusely for the management's disgusting attitude and confirmed what I already knew telling me I did actually get the wrong pizza and offered to send the right one to me which I refused as I will never have anything to do with such down right abusive establishment I urge anyone thinking of ordering from here to go to one of the many other respectable establishment in the local area which will probably be a lot cleaner and definitely a lot more polite Maybe they made good pizza 35 years ago but I think they are starting to lose the plot needless to say i will never eat there again.
  • sjeffs Newbie   2 reviews
    Good value pizza parlour,the Mexican pizza is great. I admit the service has been very disappointing in the past which lead me to boycott their pizzas for over 12 months but having returned there on a couple of occasions recently I have been more impressed with their attitude towards clients and each other.

    4 months ago - 13/12/2013

  • AmyMarie78910   5 reviews
    Dirty. Children running through kitchen. Rude staff. Bad pizza.

    8 months ago - 14/08/2013

  • AmyMarie78910   5 reviews
    I have never experienced worse service. EVER. The staff making the pizza was not wearing gloves and had her long hair out. Other employees were yelling and swearing at each other. my pizza took almost an hour while I waited and they didn't even get them right.
    There were also two children running through the kitchen and around the counter, presumably belonging to staff.
  • ajhe   3 reviews
    Nice pizza freshly made, good value. better than pizza hut or dominos.
  • kimzsy Newbie   1 review
    Very average pizza and down right unfriendly service. This would be the worst I've ever known. Better off throwing a frozen pizza in the microwave. I won't be wasting my time and money there again.
  • Jayjay Houghton Newbie   1 review
    san remo your the best. i know you guys have been around for 35 years or more now. the pizzas are as original as the first day you started. i read in the year 2000 that you were voted best pizzas in perth from the UWA survey. when talking to john the old man that still rolls and makes pizzas 7 nites a week every day of the year. john had the first pizzashop in perth in the 70s called pizza Napoli in northbridage. then he ended up running 3 san remos at one time. Inglewood, midland and Whitfords. last 20 years he has only had whitfords for the suburbs where just frowing and growing and there was more demand for pizzas in this area. yes the family have their fights but when you watch a family grow up behind a counter you understand. i have found them warm and caring for myself and their customers.even if there is a mess up they will give free pizzas for a way of apoligies and embarrassments. iyes sometimes they are so into their work but when there are a 45 minute wait for pickup there is no time for chat and the pressure is on and everyone should know their job. if i ever had any questions from what topping to put on my pizzas to where is it the girl on the phone has been the most helpful. even to fight w her family to do the right thing for her customers. keep up the good work san remo. hope you stay around for a long time.xoxo
  • Meli_B Local Star   120 reviews
    San Remo was the local pizza parlor from my childhood, and I still have fond memories of going to pick up pizza with my dad while he chatted with the management.

    Going back after several years I can definitely say the pizza is as great as I remember, but sadly the service has gone swiftly downhill.
    We were told 25 minutes, came in after 35 (after heeding the advice in other truelocal reviews) to find that they didn't offer eftpos, drove to an ATM down the road at the shopping centre, came back and still had to wait for our pizza...

    Presentation of the staff was pretty unimpressive, unprofessional and they weren't friendly or particularly polite.

    Saying that, the pizza is still good and I may go back again. Hopefully they will have read the reviews and made some changes to their below average service!
  • Kelly32 Newbie   1 review
    The only thing worse than the food is the sullen attitude of the staff. I got the impression I was just in their way. The food was very poor and tasteless. Hard to believe they get customers there at all. I've learnt my lesson. They won't see me back there again.This place is terrible.
  • sjhg Newbie   1 review
    There are times when I believed that after waiting for over half hour for a pizza that had been ordered 45mins prior to that over the phone, should warrant a discount. So I wonder if you are a "Special Customer". The pizzas are great 90% of the time and you learn when to order and when not to bother. Coming from a service industy background though, it is a shame that the service seen once at the store is a disgrace. The service time on weekends is generally shocking. Yes they have been around for a long time and are known for their pizzas, unfortunately they are also known for their bad service. It would be great if they could work on this and give the staff a proffesional looking uniform. A polo top doesn't go astray!! Good Luck guys and hope to get better sevice in the future!! Oh yes and delivery prices are astronomical!

Opening Hours for Monday:

5:00 PM-11:00 PM

Opening Hours for Tuesday:

5:00 PM-11:00 PM

Opening Hours for Wednesday:

5:00 PM-11:00 PM

Opening Hours for Thursday:

5:00 PM-11:00 PM

Opening Hours for Friday:

5:00 PM-11:00 PM

Opening Hours for Saturday:

5:00 PM-11:00 PM

Opening Hours for Sunday:

5:00 PM-11:00 PM

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