I am appalled by some reviews - that's terrible.
HOWEVER on the whole my personal experience is good.
It is a lovely environment -spacious, clean and fancy.
You are always greeted in a lovely way- even when it's been ages since I've been, they must look up your card before hand because they greet me personally.
I used to get waxing done there regularly. Natalie was fab but they changed and went through a few for a short while. One of the new girls was great, one was a very young girl (maybe a temp) who kinda hurt! But the waxing room is very calming and lovely!
They always did a great job on my hair.
The only two things I'd say are they are on the expensive side- having said that, I've moved from southern Sydney where a haircut and shampoo (at a decent salon) is half the price than up here!
The second thing which would be my only real criticism is that they do push products while you're sitting there. I really don't like that - I don't know if it's a new policy, but I noticed this around a year and half or so ago and it's every appointment that they push you products.
I'm there for a hair cut or colour not to buy more expensive products which may or may not be as good as what I use. Plus I'm fussy about products I use so I don't appreciate it.
It is a turn off so of they read this, it is a Con and a reason why I don't go back to certain salons etc