In the past I had to wait an hour to see the doctor. Today I went in 5 minutes early and stated my name and doctor I was seeing. After waiting an hour (again!) I saw the doctor I wanted leave the practice to go home. I approached the staff and was very unhappy however the staff did not at any stage apologise or display contrition. Instead all I got was a sigh and being pressed on "did I check in with the staff when I arrived"? I complained to the practice manager who did apologise, but I shouldn't have had such terrible service to start with.