Professional, friendly, punctual, a pleasure to deal with a you can tell they really love making customers happy. Can't recall a better experience with any organisation I've dealt with over the past few years.
For a bit of background - kitchen tap leak issue. Real estate agent calls Gary. Karen @ Seinors calls me pretty much immediately to book an appointment. However, as a working bee - I'm out between 730 am and 7pm. Karen was incredibly understanding and booked in a 7 am appointment.
The day before Gary called to confirm the appointment, and was here EXACTLY at 7 am on the day of the job as promised. He was a treat to talk to - extremely friendly and professional, and identified this issue within 15 minutes. The tap was a bit of a unique one - so he had to book an appointment the next morning so he could source the tap and come back.
Again, Karen called later in the evening to confirm the time slot and that Adam would be the one to come in to replace the tap. Adam was here at 7 am on the dot, and again was an absolute pleasure to deal with and had the job done within minutes.
Unfortunately - after Adam left - a few hours later the leak continued (NOTE - this was a product/manufacturer fault and not Seinors problem). Gary gave me a call to apologize and had Adam come back to fix the issue at 7 pm on the same day! Now that's excellent service.
Great team, great industry knowledge, and I'd definitely do business with them again! Highly recommended.