Serenity's Secrets Urban Day Spa

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A convenient escape from your everyday..

Serenity's Secrets Urban Day Spa is a convenient escape from your everyday.
Offering both standard beauty treatments and advanced spa treatments, intergrated with a knowledge of Aromatherapy for health and wellbeing, there is something suited to every person and occasion.
And with our passionate and talented team of Therapists, you know you are in good hands.

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Reviews of Serenity's Secrets Urban Day Spa

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  • ksolo13  Newbie   1 review
    The worst day spa ever, had my first appointment changed due to a staff member being fired, still trying to figure out why. That's my problem, turned up the 2nd appointment and they had no record of it, 3rd time lucky... not, turned up for the 3rd appointment and the shop was closed. My appointment was for 6PM they close at 8pm waited til 6:10PM then left. I'm not sure how this business is still running. Don't even bother trying to contact them by phone as no one picks the phone up, it goes straight to their answering machine, if your lucky they return your call but I would not hold my breath. Do not waste your time or money at this day spa, I'm fortunate enough to be able to get my money back as I did not purchase my voucher at the store. I purchased it through another website. Warning.

    1 month ago - 03/04/2013

  • MarnsH   3 reviews
    Pretty average. A firm massage was the equivalent of having sunscreen applied and nail polish did not last 5 minutes. Would not recommend :-(

    2 months ago - 09/03/2013 via TrueLocal mobile web

  • sally burke  Newbie   1 review
    friendly staff, excellent service, very competitive prices! bit hard to locate as they are hiding behind a video shop but definitely a hidden treasure!

    2 months ago - 07/03/2013

  • Linda Davis  Newbie   1 review
    The pamper massage package was a mum and me gift from my daughter. We had the best massage and would recommend to anyone who wants to be spoilt

    3 months ago - 10/02/2013

  • Kayla McKenzie  Newbie   1 review
    cannot stress just how happy i am with the girls at the salon! I was given a voucher for my birthday, and they went above and beyond to make sure I enjoyed myself. The facial was beautiful, and i would highly recommend their relaxation massage to anyone with knots and sore shoulders!! definitely an asset to the Parramatta region!

    3 months ago - 07/02/2013

  • rel24  Newbie   1 review
    I was bought a voucher by my partner for this spa- lovely, right? wrong. They seldom answer their phone, so it's incredibly hard to get a booking in the first place. When I finally did get a booking, the hot stone massage was excellent, but the facial was a total let down as the staff member giving the facial was obviously a smoker and absolutely reeked of it, not nice. Then, as i'm leaving, they offer me tickets in a raffle where the prize was a 50cm hersheys kisses christmas tree. I actually won the tree! But get this, they were never open for me to collect it! The management told me on two separate occasions they would be there for me to collect it, so I drove all the way over there, twice, and they were closed. Very disappointing and unprofessional service. Would definitely not recommend.

    4 months ago - 08/01/2013

  • illt4eva  Newbie   1 review
    Horrible service, staff don't seem to know what they are doing. I received a $500 gift voucher for my birthday, and decided to go with a friend. The problems started straight away as I e-mailed them at the start of the week, asking if I could make an appointment for the Thursday. They e-mailed me back, telling me that it would be fine, and asked me what I would like done. I e-mailed them back and received no reply, despite several e-mails. They answered their phone once in the 20-30 times that I called over three days. When I did get someone, the staff had no idea about my booking for Thursday. They said that they already had someone booked in for 12, and I wouldn't be able to come in until the next Saturday. Eventually they agreed to us coming in at 10, but they said that we would have to rush, which I found quite unprofessional. I received a mud wrap, facial, manicure and an eyebrow wax and tint with eyelash tint. The first problem started when the staff doing my facial said that they were going to leave my face mask on for ten minutes. Twenty minutes later the staff walks back in, smelling like smoke. The staff then rubbed smoky hands all over my face while rubbing in the mask, which I found absolutely disgusting. Everything seemed fine while they were doing my eyebrow wax, until I looked in the mirror. I saw that they weren't even at all, one of them was straight while the other was angled. When I mentioned this, the staff said that it was just my bone structure, and it was fine. I then went outside to have my "manicure". Manicure seems to mean filing and one coat of nail polish at Serenity Secrets. They tried to charge $45 for that. On top of that, the staff that did my nails left it streaky and it looked absolutely horrible. I could have done a better job myself, even using my left hand. The owner then waited until we were finished before the staff mentioned that customers that pay by BBX incur extra charges. The staff does not have any information regarding this on the website, therefore I ended up using much more of my voucher than I intended to (which doesn't really matter since I don't plan on going back). I told them that there was no way I was paying $45 for one coat of streaky, uneven polish. They said that it was because of the nail polish they used, which they could have told me before we started. If the staff had told me my nails would end up streaky and disgusting, I wouldn't have bothered. They ended up making me pay $30, instead of the normal $45, which is still grossly overpriced, seeing as it is possible to receive a professional, beautiful manicure for as little as $35. Overall, this spa was absolutely horrible, will not be recommending it to anyone, as the staff are clueless, and unable to take responsibility for mistakes.

    5 months ago - 14/12/2012

  • Tuesday:
    10:00 AM-8:00 PM
  • Wednesday:
    10:00 AM-8:00 PM
  • Thursday:
    10:00 AM-8:00 PM
  • Friday:
    10:00 AM-5:00 PM
  • Saturday:
    9:00 AM-4:00 PM

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Deals

  • TrueLocal Special Offer

    FREE Eyebrow Wax for new clients when presenting this voucher

    Value: $20.00

    Promo code TRULOC01

    Expires: 31/05/2013

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