I personally had a very bad experience with the reception staff here. While me and my fiance booked to see a dr and while my fiance went to the toilet and is from sydney she was called. When she came back the reception staff told her rudely that doesn't matter if you go toilet if your not there you go to the end of the line. My fiance explained that she was holding on for two hours to go toilet and she couldn't wait any longer.The reception staff rudely to her to sit down and she is at the end of the line. We ended up leaving. I haven't come accross such rude reception staff in my life. I've been to other super clinic and the reception staff are great just seems the Ringwood ones don't respect their clients.