Receptionists are rude and then not once but 3 times, ive been waiting on the exm table and the doctor had no trouble answering their phone and leaving me there for no less than 20 mins :s coz ive got all day and thats not rude at all...at leadt i dont pay when i go there :)
I waited 3 hours to see 1 particular doctor...... when I finally got in to see one regarding the extream pain in my neck/shoulder/back. Told me to go get a 5 dollar massage at eastland!! Refused to refer me to a specialist! Was very rude Told me I'm ok and sent me away!! I now have another doctor who sent me for ultrasounds and CT scans with more today!! Never will i go back there
Doctors are fine. My most recent attendance at the clinic was ok. My problem wasn't major and I didn't have a child with me so the wait wasn't too uncomfortable. My issue is with the parking. Whilst there are numerous car parks, very few are available. I understand there is a car park under the centre with a user pay system, but they would defy the principle of going to a bulk billing doctor. I use a bulk billing doctor for convenience in that I can bowl in at any time and because it doesn't cost me. Maybe they should review the parking arrangements.
The doctors are fine, they just need more of them. I arrived at 8am on the dot (Sunday opening time) and there was already 10 people waiting. If the room is full, I'd recommend checking in and going over to the shops or sleeping in your car - otherwise waiting for one doctor to examine the 20 people before you is incredibly depressing. Also, the toilets are filthy.
Yes I have found this to be a real problem So my last app I arrived 45 minutes prior to my app time! I was told at the counter I can't check in until 15 minutes prior to my app time (You cant win) I will not be back!!
The staff told me they were in the middle of something when i approached them to check in. I was left waiting on the examination table. Worst practice ever. Best thing about it is the tv ad chairs.
Now I understand that my opinion maybe slightly skewed because the person who gives you sympathy and pharmaceuticals when youre sick is a godsend, but I really am genuinely impressed with this place! For years Ive been going to Arndale medical centre and felt like a second class citizen getting bulk bill medical treatment It just drags you down to even attend the place. But then last month I was so sick and I dragged myself up to this newish place in Ringwood, bulk bill, happy receptionist, bright and airy, comfortable chairs and a chemist inside the place too! An LCD TV on the wall. Very Spesh! Dr Meindert Van Der Veer is the nicest, most sympathetic doctor Ive had in years. He checked me over and rubbed my back when I got pouty (I felt really awful). He prescribed me medication to get better and invited me back for a check up when I was ready. He was so nice! And I didnt feel like I was on a processing line. The whole experience cheered me up so much. I wanted to recommend them, I hope you have the same experience.
Dr is a quack, they didnt do a through out examination and diagnosis me with a contagious disease. I went back 3 days later for another check up this time with a different doc and was told i dont have the contagious disease which doc said. Another 3 days later went back to do a follow up and got same doc again. told them that i dont have the contagious disease like they said i had and they didnt like that. I raised a few questions about their advices of the treatment on my condition and they seem to ignore me and refuse to continue on of my checkup, they became rude and show me out of the door. I think all they want is to get their quota for the day on the patient and i was there too long asking question.