Reviews of Simply Transport
Absolutely disgusting customer service.
Arranged 3PM removalist for Thursday.
At 4:15 PM I contacted Simply Transport and asked "Just checking you guys were still coming?"
Was Told By staff
"Oh yes, for Waterloo?"
"Yes... It's just I was expecting the removalist at 3PM"
Staff replied; "I don't drive the truck", but told me would call the driver.
At 4:45 pm, the truck driver calls me.
Driver has finished for the day, and 2nd man has gone home. Driver was nice and offers to drive out and pick up my goods.
However, as I have some very heavy items, I needed two people.
I call staff and ask where my removalist is.
Staff tells me that it was scheduled for tomorrow.
I reaffirm that it was for Thursday and not Friday.
By this stage, the conversation got heated and I ask to speak with other staff who made the original booking for me.
Hands over their number and I call them.
Staff confirms that the booking was for Thursday but then was changed.
I ask them why was it changed, does not know.
I ask them why I was not notified, does not know.
I call staff several times. Eventually staff picks up, says that what I did was disrespectful as it is now outside what they call 'business hours'.
I ask staff whether other staff has called, and said yes and that the booking was for Friday.
I said that was strange given other staff just confirmed it was for Thursday on the last call.
I make several calls, some of which are unanswered in between.
I use my iPhone to create a three way conversation so the two can sort out their story- by this stage other staff begins denying that it was for Thursday.
Staff hangs up, saying that staff does not have to 'deal with me'.
I ask them to send out a transport. They tell me this is not possible. By this stage- there's no point arguing, so I hang up.
Do not ever go with Simply Transport.
I can not recommend these guys highly enough!!! We had a big move (60 cubic metres aka a whopping big truck) from the Campbelltown to the Blacktown area and they got it done in less than 8 hours including pulling apart and putting back together furniture with no damages and no fuss. And then at the end we got the bill and it was significantly less than we had planned for. So they did a fantastic job and they were cheap! Unheard of. The three guys were very professional and worked hard throughout the day. Unfortunately we have had reason to use movers several times in the past few years and I have never come across better. These guys were truly wonderful. They made our move easy and as stress free as moving can ever be. Highly recommend.
Based on the existing reviews I rang Victor to arrange moving my stuff from 2 separate locations to my new home at Kings Langley. The service provided was excellent, phone calls returned same day, very competitive pricing, nothing damaged and everything moved to the new house within 3 and 1/4 hours. Extremely happy and would recommend this company to anyone interested in a stress free move with a reliable, professional business.
Just like to thank Victor & his team for always making our moves as stress free as possible. Our 3rd house move with Victor is coming up in a couple of weeks. One less stress to deal with.
Supplied boxes with a 100% return cost can't be beaten!
Very professional, quick & reliable.
I have my own company and I know with staff it can be difficult. I just wanted to take 2 minutes to tell you, the 2 guys you had doing our move were/are a asset to your company. They worked and didnt stop and their work ethics are second to none. I just wanted to say thank you and that we are very happy and you employee are a credit to themselves and your business.
I wanted to say thanks for helping us with our move on Wednesday the 13th of May 09; the two man team did an awesome job moving gear from two places and relocating to our new place in Ashfield. There were a few stairs in the new place but your team overcame all obstacles with a confident attitude and steely determination.
It was an absolute pleasure to have dealt with yourself and removal team; it was refreshing to know there still are removalists out there that simplify the process as opposed to complicating it with hidden fees and unreasonable costs associated with transportation to and from the depot. Your flat fee structure was easy to understand and your assistance with providing boxes saved us money.
We would be happy to recommend your services to anyone looking to make a move; all the best and thanks for your help.