Skin Innovations

kkeerriiee  Newbie   1 review

I went there for eyebrow wax. I am new in QLD so I gave it a go. The salon was clean and beautiful! I thought the salon I used to go in Sydney had a high standard but this salon was really nice.
I am very particular with my eyebrows but the therapist was professional and listened to me well and did a great job (I didn't have my waxing done for 3 months so my eyebrows were really hairy...)

I actually went back there again for my facial. My therapist pointed my blackheads when I was getting eyebrows waxed. She told me she could remove them in a facial. I never had a facial before so I didn't even know what to expect but It was just wonderful and relaxing. I was probably sleeping half of the time though. I always go and have body massage but I like facial more now. I didn't even know I get so much massage in the facial!
On the next day, my workmate asked me if I changed my foundationvbecause my skin looked much better.

It's been more than 2 weeks but my pores are still good. My skin looks brighter and fresher.

asb3  Newbie   1 review

I went in for a session of Microdermabrasion. The facilities were new and very nice. They were friendly.

I had read about Microdermabrasion prior to the session, so knew a little of what to expect, however from experience with other services, I knew that often spas/salons generally differ in some way. They knew it was my first ever session, however gave me no introduction or information about what they were going to do/what to expect, no indication of what it would/could do to my skin, or how it could help.

I ventured to ask clear questions such as 'Does this generally help reduce scarring?' Does this clean out pores?' 'Does this given the skin a more even texture?', these to me seem to be the magic words Microdermabrasion customers want to hear be mentioned by them. Their answers however were; 'It will give your skin a really good clean today' and 'I'll let you feel that it's softer'. To me that doesn't seem to instill a lot of confidence into the session, and didn't feel I was provided quality customer service. They were also very unclear about when the service was over, mumbling something as they left, and made it appear they will return. After some minutes I walked into the counter area and had to ask if we were done with the session, and if I was supposed to be out there already. Not the most positive end to the session. Was unnecessarily awkward to be honest.

Regardless of my opinion of the customer service, I am happy with the physical results of my first session, and will be returning for further sessions. At least now know what to expect.

I have gone into such detail here as I would have liked to have read a review such as this to prepare me for the level of service to expect. I guess they're lucky I wasn't a skeptical customer, as after zero promotion of the service I wouldn't see the point in returning. They spent plenty of time talking up additional products though, you can make of that what you will. Hope this helps :)

Christie80  Newbie   1 review

I booked and got a quote over the phone. When it came time to pay they charged me $20 more than the quote. When I complained to they indicated they would rather lose customers that stick to their quotes. They are dishonest and I won't be going back there.

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  sauceyred Newbie 

  I came into this salon to for a treatment was greeted by the therapist who was very nice, she then later told me that she could not do the treatment due to some technical problems on their behalf, she has explained to me what has happened and was very apologetic towards me and kept saying sorry, which I understood the situation. So when I came to the front of the salon I spoke to the staff there, and explained the situation, was not helpful at all, stood there with really nothing to say, I felt the therapist was more helpful in diffusing the situation. I am very disappointed in the manner of the management, if they can't deal with these situation then I think they should invest in proper management.

  7 months ago

  REPORT

Vera T  Newbie   1 review

I got a Voucher from a friend and came back to this salon after long time but service was great and I had a great time having a facial and a body massage. The product my therapist used on me was carole franck and I started using them at home. I love it.