Started off ok a few years ago but their service is now non-existent. Originally went for them because they were the cheapest Melbourne hosting company. Now I only have one site hosted there now, one I manage for a friend. I moved the rest. But I am embarassed for my friend. Just today I went to access my site via FTP - login doesn't work. Happened to me 5 times. They just change your login from time to time without telling you. Try to access their Live Chat (supposed to be open between 8:30 and 5:30pm) at 9:30am and the bloody thing says its closed. The support staff don't want to talk to you and they never answer their emails. They get you in with cheap prices but once you're on one of their contracts you realise that their service stinks. Seriously I would not recommend them to anyone.
I've been with Smartyhost for three years. They deliver a well priced, reliable product. They always give me plenty of notice when I'm up for renewal. Sometimes lately they're a little difficult to get on the phone, but I'm sure this will be rectified.