Reviews of Smik
Really disappointed!! I went into Smik at rouse hill where my friend had just bought her formal dress for year 12, I thought I should try on some dresses too! The staff were quite rude to me and weren't that helpful, until I started trying on dresses. They were pushing me to buy a dress that I loved and did buy, however coming home and giving the dress a really good look over (if they weren't so rude I could have had a better look whilst in the store) I noticed the beading and seaming was falling apart around the back zipper and at the front. I am really upset as it is a Jadore Dress and it is beautiful it's just a shame it got sold to me for $450 and the quality of it is so poor. I am in the middle of doing my HSC and this is the last thing I need on my plate. I'm not sure on their returns policy, but I'm worried they won't do anything to help me. Any suggestions?
I have never written a review before but I came across this and was shocked to see people writing bad reviews. I have been a customer of Smik for many years and have always had nothing but a positive experience. The staff are always extremely helpful and friendly. Yes there is a lot of stock, but I am always able to find something for any occasion at great prices. I would definitely prefer to have a shop full of beautiful stock than an outdated shop with no stock.
It's such a shame the staff at the rouse hill store are so rude and pushy because their stock is beautiful. I went in today looking to buy some dresses and walked out with nothing. The staff were annoyed that we needed sizes there were three of us and the one dress we liked was ripped when we asked for a new one the response was horribly rude. I will never go in again lucky for us we made our way to another store and managed to buy the same jadore dresses for a minimum of 150 cheaper they are not damaged and the staff were wonderful. Do not shop at smik horrible customer service we left feeling really yucky and intimidated that is not how shopping should make you feel
Absolutely disgusting service. When there was an issue with the sizing of my bridesmaids dresses through a manufacturing fault the staff treated my 16 year old sister attrociously.
They accused her of putting on weight, and beraded her in front of other customers.
When i told them i needed to order the next size up they informed me they were charging me the dress that didn't fit and the new one.
I would never recommend anyone using them. The staff was absolutely disgusting saying awful things about us not realizing my fiance was standing right in front of them.
There are pleanty of other stores that stock the brands this shop does. Go use one of them and get respectful service.
Visited the rouse hill store during the long weekend...what an experience, the shop is over stocked to the point where it is dangerous to even look through the bags that hold their dresses. At one point point one of there racks collapsed just missing a staff member. The management is way too pushy involving self with every other staff members customers, even though they are giving wonderful service and don't require assistance...great selection of dresses, its just a shame about the whole unpleasant shopping experience due to the state of the store and pushy management.
Had a great shopping experience last Wednesday. Lisa was extremely helpful in assisting me to choose an outfit for my sons wedding. They have beautiful dresses and lots of choice at a very reasonable price. Lisa was able to help me choose something that I was very happy with (and I am very hard to please!), along with all the accessories. I would definitely recommend that this is the first place to look if you are after a professional shopping experience.
Fantastic! The best service ever. I took my mother aged 70 to get a dress for my wedding. The staff immediately helped, pulling 5 dresses off the rack. My mum looked amazing in all and they even styled here jewllery - She said it had been the best shopping experience she had, had in years... and took 10 mins... She looked beautiful.
I also went another time to get a dress and again the staff picked out two that suited me perfectly. You really cant get service, or choice of clothes like this anywhere else... Sensational
Thank you so much x
Rouse hill Smik although has many evening dresses, most of the brand dresses are in bags squashed together blocking 1/3 of the store where you are yelled at if you want to go through the bags to see the dresses not to mention the OH&S issues of the way the store is!
The staff at smik rouse hill are extremely rude, unhelpful, pushy with no manners or understanding about customer service!!
They are quiet pushy with making sales and don't listen or help with what the customer wants!
The management is quiet rude and blunt.
Management refused to refund the money.
With the accessories/belts that doesn't have price tag, each staff member makes up a different price when asked.
I was told last week a belt was $39 when I went in today to buy it the other person said its $79 and when I told staff I was told a different price the over day staff said "ah well it is what it is do u want it or not"
Considering the amount of $ ppl spend in this shop as most their dresses are over $300, the service and terrible attitude from the staff makes the experience quiet awful.
I recently visited Rouse Hill smik, and I was greeted with very friendly young staff. Although there was one particular staff member who made me feel as if I didn't belong in the shop, when I told staff I had a low budget. When the shop is busy it is very hard to get around the place. The dresses are beautiful, but I think I could fly to another country and buy a nice cheaper dress for the same price of some of their dresses.
Not worthy of any stars!! Staff are extremely rude and buyers beware if you purchase a faulty item dont think you are able to get a refund no they refuse to give you one and you will be blamed for the fault such as a pulled thread.. I had shopped their once and never again. I spent well over $400. Will never buy a item from smik from any stores or on line. i spoke with the management and was extremely rude.