I can't help but agree with the previous comment. they have such lovely stock and are one of the only stores in the area that provide the clothing brands I like, however the service is average at best... Most don't even know how to help with specific requests, and considering this is business is a niche market, that's a little disappointing (especially considering how much money the customers must spend - evening gowns and the likes do not come cheap)! I also think computers would be a big asset to what is now quite a large business (multiple stores, large clientele), as writing everything down by hand seems to be time-consuming and confusing. Requests go missing, and they can't can't search for items to order online.
All in all though, the stock is wonderful, and none of this nit-picking would make me want to stop shopping there, as there really isn't anywhere nearby with the diversity of brands and styles. I also like that they can pull things from their other stores for you if they're available.